Elk + Avenue Hotel

This was a really disappointing place to stay. We were accommodated here as part of a package on the Rocky Mountaineer. From the sublime (RM) to the ridiculous….ly bad. The room we were allocated was musty, it overlooked an inner courtyard which housed the vents and air conditioning units for ( I imagine) the kitchens. It was so noisy that it was impossible to even consider having the window open. Fridge in the room was so noisy that we unplugged it and the furnishing are massively dated and the curtains have pulls/ snags in them and appeared filthy and there was damage and wear to the room. Tried to get moved. There was a queue of other dissatisfied guests at the reception, including one chap holding a tap which had fallen off his basin!!! My sister was also staying there having got off the RM, she and her husband decamped to an alternative hotel in Banff… an option not open to us and we did move to her room which was marginally better as the window could be opened. The hotel desperately need a renovation. I haven’t given the review one star on the basis that the beds were clean and comfortable and there was an actual kettle in the room so that we could make tea.

A truly hideous experience after coming off the Rocky Mountaineer Gold Service. Absolutely do not stay here. The rooms are really tired, stains in ceilings and walls, battered paintwork. The rooms smell really musty - grubby and tatty net curtains at the windows. Just a very downmarket seedy place. Earplugs provided because it’s very noisy downtown.

This hotel has a fantastic location: bars, restaurants, supermarket and bus stops nearby. Public areas, restaurant and coffee shop all excellent. However, the room was very dated and in desperate need of refurbishment. If this was done I would rate the hotel 5/5.

Location at the center of downtown

Slow internet and slow check in

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