Britannia Basingstoke Country Hotel & Spa

Good stopping point for the long drive back to Cornwall

Nothing, apart from one staff in the bar, others were unhelpful. No lifts so had to carry suitcases yp 3 flight of stairs. Website not clear that tea and coffe were complimentary on 1st day only. Towels and bedding is changed every 4 days and ran out of showergel and shampoo, asked at reception for more but they did not have any.

The stay was good

We hoped this was our future stay at hotel. No we will not be staying there any more. On booking in at arrival, the greeting was ok until the room number was changed, I asked why & asked more than once, he eventually said oh no you really wouldn't want to stay in that part of the hotel, waving his hand in the air & yet it was only 10 rooms from 412 the original number but 402 given. Pointing in the direction we had to go, down there turn left along etc but then he then showed us & then we were faced with 2 flights of stairs, he done the right thing and carried the heaviest of our cases up, opened 2 doors & pointed to the room showed us how to operate the key & left. Well on entering the room we had rather a shock to say the least, the room was not what we booked & paid for, as for the bathroom it had to be the most tiniest I had ever seen I was a plumber for many years but would wait till the morning before querying this we thought mistake. Next day I asked the lady at reception why were we given a family room when we paid for a Twin Standard being very much larger and it looked as if it had a shower to.

Only 1 pillow Bed was very uncomfortable Worst nights sleep staying at this hotel Won’t be staying again

Paid for an upgrade as no level floor rooms .complained about food. No manager available .poor policies which need to be addressed Disappointed

The overall cleanliness wasnt very good we wnt half board food was awful , bar closed early while guest were still drinking , was looking forward to the spa which we found but was green and covered very disappointed as booked it for my friends birthday

We had to downgrade as the room as booked wasn’t dog friendly, but the lock on the door of the room we moved to didnt work, so we had to move to another which was at best, a bit pokey. As we downgraded, the chap on reception gave us complimentary meal tickets, but I had to go out early and the hotel didn’t do any bar food and the restaurant didn’t start serving until 6 pm so I had to leave without eating. The room was very hot and the fan very noisy so sleeping was not comfortable and when my wife asked for a sheet to sleep under rather than the duvet, it was like we were asking for building work to be undertaken. We found the grounds lacking a bit of tlc too. The buffet breakfast wasn't that wonderful with the sausages overcooked, the egg yolks had gone hard under the warmer etc. The rest of it was ok, my wife enjoyed to fruit. The other thing was that most hotels these days have USB sockets in the plug sockets, but not this place, so whilst we had cables, I didn’t bring adapters. Overall we found the staff to be very friendly and helpful but there didn’t seem to be very many of them. Would we stay here again? Probably not to be honest.

Nice hotel right on main road so easy to get to. Had a wedding reception but heard no noise at all

Magnificent forest