INNSiDE by Meliá Madrid Gran Vía

Amazing location , great size room for family ,

Rooms are large but the laminate floors everywhere make this hotel very noisy especially when clean staff are working. The room door are solid but all you hear constantly is slamming doors. Reception is on the 7th floor with the bar.

👌

Excellent location

Súper bueno

awful breakfast

The staff, location and cleanliness were great. However the hotel doesn’t have air conditioning in the winter. Their system is either heating in the winter or AC in the summer. We had to open the windows which meant we couldn’t control the temperature and it was really noisy since our room was overlooking la gran via.

Very friendly staff members.

Very nice location

This hotel did not appear to us to merit a 4 star rating. It is in an excellent situation on the Gran Via. Our check in was extremely disorganised with staff insisting we had booked for three people. An extra bed had been made up in our room and we were told we were paying for 3 breakfasts! Our info from hotels.com clearly stated 2 pax. The room was basic and of travel lodge standard. On first look it seemed clean but the bin beside the toilet had a lid that had been ‘splashed’ and was not cleaned. Shower grouting was grubby on outside. There was no bathroom - a toilet cubicle (no wash basin beside toilet) and shower and basin were in the room. There was no evening turndown service. Towel supply limited. Breakfast was of poor quality although plentiful. Staff were clearly overstretched. When tables were cleared after use, unused cups and cutlery were left on the table for the next customer! On 2 occasions we were addressed rudely by staff. We love Madrid but we were delighted to leave this hotel.