INNSiDE by Meliá Madrid Gran Vía

Good

Good location

Excelente atención en general del staff en el hotel como siempre y en especial la de César de la planta 0 con su disposición de ayudar y prestarnos un excelente servicio. No

In love with my city view.

This is a very good hotel. Would stay again. The outside noise of traffic was loud at night. I would want a room in another area of the hotel. I had a nice size suite.

Amazing trendy hotel. Super chic and comfortable. Clean and my room had an amazing view of Gran Via. Would absolutely stay here again

It's good hotel, I just find it lacks facilities for the money. There is no grand entrance, no pool or spa. The reception is on 7th floor. It's cozy. I think in genereal the hotel should be rated 3 *, not 4. The staff is friendly, the rooms are clean. Service is regular. Free water/juice, which is nice touch. Location is cetral but very very noisy. We had to sleep with closed windows

We stayed in a Townhouse room in October 2024 which was perfect for us and our 14 year old daughter, as she had a separate room. The room (s) were very comfortable and clean, with a great bathroom and shower. We felt very happy with the location as it was so central for walking to all the main sights. The main downside was the unpleasant breakfast. The items were of very poor quality, e.g. very sugary jam, cheap bread etc. The chef on breakfast duty seemed unable to fry eggs as they were quite burnt around the edges and cold in the middle, yet she continued to cook pile after pile of these eggs even though it was not busy at all. The coffee was unpleasant and cold by the time we got back to the table. The breakfast chef replied a rude 'no' when I asked if there were any mushrooms. The breakfast really let the hotel down, a few simple adjustments and this could be improved. The Reception staff were fairly neutral, not especially friendly or welcoming, e.g. wordlessly handing over a map of the city when my husband requested one. They all seemed to be very busy with eyes fixed on their their computers. The worst thing about this hotel was the unpleasant breakfast. The best things about this hotel was the location, lovely Townhouse room and the rooftop bar area.

The place was very elegant and modern. Loved the rooftop bar. The location was in the middle where everything is close to you!

Hotel was right in the heart of Madrid, rooms were clean and comfy however lots of noise from the streets which affected sleep, we had a room on the 6th floor above the main entrance. The restaurant is pleasant and breakfast nice but service is incredibly slow and on occasions non-existent even when there are hardly any customers. I didn’t find staff very friendly or helpful either if I’m honest. There were many times we waited over 45 minutes for a drink or see a menu. Madrid is beautiful though so well worth the visit.