The Hotel Lucerne, Autograph Collection

Reception staff( Alex) was really helpful.

The roof wall paper was annoying to stare at.

Tolle zentrale Lage, freundliches Personal und eine gute Sicht über die Stadt im 6. OG.

Wir hatten eine Junior Suite im 6. Stock mit Balkon. Leider liess sich das Zimmer nicht ausreichend beheizen und es war die ganze Nacht wirklich kalt. Des Weiteren hat der Ablauf der Dusche nicht funktioniert und der bereits vor Wochen reservierte Parkplatz war durch das defekte Auto eines anderen Gastes belegt. Alles in Allem hat für über CHF 700 pro Nacht wenig zusammengepasst...

Sehr gute Lage nahe beim Bahnhof. Eigene Baar. Sehr freundliches Personal

Great location beautiful rooms

Empty mini bar

The hotel’s interiors are stunning. Best room I’ve ever slept in. Also, the staff were super nice and attentive, and the service impeccable (night of 6/11, lady at the bar also was great). They made my stay truly amazing!

Design and location were amazing.

Loved everything.

We spent three nights at the hotel in two visits, in two different rooms, during the Lucerne music festival. The best two things about this hotel were the superb design and the location. It was designed by the architect of the Lucerne Culture and Congress Centre (concert hall), and each room is an arty delight. It is compact, modern, luxurious and convenient, and the staff were helpful. The location is 5 minutes from the concert hall, the train station, and the major sights and galleries over the mediaeval bridge in the Old Town. The library square, in which the hotel is set, is charming and quiet, with an excellent restaurant, outdoors in the Summer, called Bellini.

We did not take breakfast in the hotel as it was ridiculously expensive. What a weak point for this otherwise excellent hotel.

Great boutique hotel. Amazing staff who are all very friendly and accommodating. Great location as well to centrally walk/bus/train anywhere.

We had a terrible experience at this hotel. Marriott should be embarrassed. When we checked in there was hair in the sink in our bathroom. Hotel needs lots of tlc, chipped paint everywhere. Air condition in our room was broken. Whenever we tried to run the unit the room was filled with humidity. We had to sleep with the window open and were subjected to street noise and bug bites. When we tried to get resolution the staff only could say they would try to fix it. Only redeeming points are location and breakfast. I am sure there are much nicer places to stay for the money, look elsewhere.