Nutfield Priory Hotel And Spa

We just wanted to say an enormous thank you to you and the team at Nutfield Priory. Our weekend was absolutely amazing from start to finish. The team thought about our every need even before we knew we needed something! Guests were commenting saying it was 5 star service and we couldn’t agree more. As hosts, we felt really at ease and so well taken of. Thank you all so, so much. We look forward to celebrating more events with you in the future.

Two friends in their 40s staying overnight for a spa break. We arrived and went straight to the spa. The treatments were lovely and the spa itself very nice. Afterwards at the hotel we had some lovely cocktails and dinner. Overall the hotel it lovely and the staff were attentive. Felt it was very well priced for what you got. Would definitely stay again.

The spa was excellent. The hotel decr could do with update. The room was clean but on second floor with outlook over car park. Spa not attached to hotel so glad weather was fine breakfast was plentiful but evening meal disappointing. Both lamb and steak dry and inedible. Expensive meal. Over 100 pounds for a bowl of soup and two glasses of wine. The staff in cloisters very apologetic but it put a damper on what had been an enjoyable day.

We knew we were in for a very special stay the moment we traversed the long drive and arrived at reception. The lady (Elisa) at front desk greeted us warmly, informed us that our room was ready and checked the timings of our two night stay with dinner and spa treatments. Our room, within the attic, was spacious with great views over the grounds and countryside. There were the usual tea and coffee making facilities and the ensuite bath (with shower over) was compact but sufficient (although there was a drains odour coming from the sink waste). The bed was very comfortable and we both had a great night’s sleep. It would have been very useful if there had been an information card in the room, with wifi code, breakfast times, floor plan, general information about the hotel and spa, and history of the building, etc. Another item which would have been appreciated would have been fresh milk for the room tea and coffee making station, reducing the reliance on single use plastic milk jiggers. Our included evening meal was served in the main ‘Cloisters restaurant’. There was a very good menu to choose from, the food was very well presented and delicious. The service was efficient and friendly, however it would have been helpful if the staff could just reiterate the evening meal allowance and how it worked. The happy birthday dessert message was a lovely touch. The view from the restaurant was beautiful, and we enjoyed soaking up some sunshine on the terrace one afternoon. Breakfast, again served in the ‘Cloisters’, had the best selection of cooked menu items and buffet spread we have ever seen. Once again the staff were friendly and helpful, and everything was tasty and enjoyable. The Spa and Health facilities are located in a separate building to the main hotel, but are only a very short three minute walk across the car park. It could be better signposted from the hotel, and it would also have been nice if there was direct covered access, but presume the Listed Building status precludes this. Again the receptionists at the spa were friendly and helpful, explaining our treatment times and lunch arrangement / options. They gave us our complimentary towels for the pool and pointed us in the right direction. The changing room and showers were clean and well equipped, and the use of cash/token free lockers was great (don’t forget your code). We enjoyed several swims in the pool and relaxing in the jacuzzi, sauna and steam room. However, we were surprised that there were several guests on the sunbeds using mobile phones, and found this disconcerting and not appropriate from a privacy and relaxation perspective. At lunchtime we went up to the special spa dining room, where my wife’s spa lunch (focaccia with roasted vegetables and haloumi followed by chocolate brownie) was delicious. However my gluten free afternoon tea was not as enjoyable as I was hoping; dry and lacking in flavour. I know that gluten free cookery can be challenging, but from experience know that it isn’t beyond the realm of a chef to create very enjoyable menu items. It would also have been nice if there had been some background music within the spa dining room to add some ambience. The lady (Tanya) who delivered my wife’s spa treatment was very warm and friendly, immediately making her feel relaxed and my full body massage was enjoyable. Overall we thoroughly enjoyed our stay at Nutfield Priory Hotel and Spa, and reluctantly had to leave, but would highly recommend this establishment to our friends and family!

Relaxing overnight stay during half term. Excellent room and good spa facilities. Evening meal in the bar was good, albeit it was a little quiet.

Great stay!

Disappointed to say the least. The decor/furniture in the room is tired and drab. We stayed in a room that had obviously had a leak above the window and there was an extensive water stain on the pelmet. While this is not a problem, it just doesn’t look great aesthetically. The breakfast was very good and the staff on this shift were really lovely. If you’re a party of more than two people however, you are seated at the rear of the restaurant. Only if you are a couple do you get to enjoy the views. The staff in the Spa are very helpful although you do have to walk around the back of the hotel and across a car park to reach it. I would say that customer service in some areas needs improvement.

We stayed in one of the feature rooms which was beautiful and spacious, as described. The property was beautiful and the spa facilities were a nice feature. The staff was friendly and helpful. They ordered us a taxi for the following morning which took us to Gatwick Airport, only 20 minutes away. Highly recommend if you are looking for a quiet, classy stay near the airport. The food at the restaurant was also delicious. Make a reservation if you plan on dining for supper. Thanks!

Such a lovely hotel with wonderful staff. I stayed 2 nights for my best friend's hen weekend, and we had afternoon tea for 8 on the 2nd day. From the moment we arrived, we felt at home, the staff have the perfect balance of professionalism and warmth so you feel well looked after. Shout out to Kellie who kept plying us with drinks on Friday afternoon - she's lovely and a very good saleswoman! We finished off our stay after check out with time in the pool, spa pool and sauna/steam rooms and left for home refreshed and happy. My only negative comments are that the pillows are too soft - we had 3 each and I would have been grateful for one of them being firm - and the duvet is too warm for me, but of course that's personal taste. I hope to go back some time in the future.

Lovely