Nutfield Priory Hotel And Spa

Absolutely wonderful day at the Spa. I booked this champagne spa day fairly last minute as a birthday treat. I booked over the phone as I had a couple of questions, and it was lovely to chat with the Hand Picked Hotels team and get it all organised quickly and easily. All of the staff were so friendly and welcoming and made it a lovely, relaxing day. I had the full body salt scrub and massage, and Becky was wonderful, I felt so rejuvenated and relaxed afterwards. The relaxation room and Amber lounge are lovely areas to relax, and I made full use of the pool, sauna, and jacuzzi as well. The lunch was delicious, and I had wonderful service from Audrey, again, very friendly and professional. The little extra touches of having your name in your allocated locker and on your lunch table are a really nice touch and make it all a bit special. I had such a lovely day thanks to all your wonderful spa staff and then wandered over to the main hotel for a drink in the bar there to take in the views and finish off the day nicely. Again, very welcoming and excellent service. I haven't been for many years but will certainly be back again soon. Thank you for making my birthday special!

The building is stunning. Beautiful architecture. Shame that there is not much info available on history of property. Staff majority of time where good, very pleasant and professional. One bar staff member appeared very unhappy and sullen in his approach to guests. Did what he had to do but without grace. We had a superior room on the 2nd floor. All good with amazing views over the neighboring pumpkin patch. The room had air con which would be great when the weather is warmer. The beds mattress was a bit soft and the pillows had no substance. Had some complimentary snacks and drinks left in the room which was a nice touch. The bathroom could improve with some updates. The bath had a shower over it but the bath was very deep and although there were handrails it still proved tricky to get in and out. A number of other guests also struggled with this. We used the swimming pool etc but did not have any treatments. Pool area and changing rooms were very clean and nicely laid out. Shallow end of pool was a bit excessive and seemed to take at least half of the pool area. The jacuzzi was not strong enough. Ceiling in the pool area needs some attention with flaking paint. We had quite a lot of rain during our stay and it was annoying getting wet going backwards and forwards from the hotel to the pool/spa area. its not a long walk but in the wind and rain its generally annoying. We have stayed in other hotels that have added a covered walkway for guests. We had breakfast twice and on the first morning it was ok. Please stop piling the toast into a tiny basket... toast went soggy and was not toasted enough, more like warm soggy bread! The continental selection was very sparse and ran out regularly. Had to ask for more items and plates more than once. The hot breakfast had been prepared before hand and then reheated/added eggs which meant that the bacon was like leather! The second morning it was the same but a bit more chaotic. Waited 15 minutes and asked staff twice if we could order a hot breakfast. We ate in the restaurant for one evening meal and it was good quality although expensive. The grounds are ok but could be used much better with seating areas and some planting. Overall we enjoyed our get away for a couple of days but it was other guests that really spoilt it for us. As you can see above most were niggles of small stature but other guests were a nightmare. When we arrived there was a large gathering of guests in the reception area that were so noisy we couldn't check in properly. We struggled to get through with our bags. They continued to be very noisy outside our room. On the second day the pool area was taken over by a very large family. Kids were splashing and fighting in the pool and the level of noise was horrendous. At one point there was about 9/10 of them in the jacuzzi and they stayed there for over 30 mins. A lot of guests that were just relaxing by the pool with headphones or books got up and left. There was a lady in the pool who was quietly doing lengths and some physio exercises who just had to get out of the pool as they kept knocking into her and splashing her. It is a shame that people can be so inconsiderate to others around them. We also left as we couldn't cope with the noise. Our rest and recuperation was rudely interrupted. Reminders of behavior could be given as you sign in but also be on the hotels web site.

The best of the best staff, people and property. I highly recommend this incredible place. The food, and photo ops are worth it alone.

Lovely place, would recommend

Service went above and beyond. Nothing was too much

Beautiful hotel and incredible breakfast in the morning!

We had a wonderful weekend at the Nutfield Priory! Our room was really comfortable, with all the great amenities as well as lovely comfy beds. The breakfast and afternoon tea were delicious too. I would like to make a special note of how amazing all the staff were. From the manager at reception to the staff at breakfast, everyone was so friendly and really went above and beyond to make sure we had a great stay!!

Nice hotel.

Friendly staff, classy hotel

Friendly helpful staff beautiful surroundings highly recommended