Macdonald Craxton Wood Hotel & Spa, Chester

Friendly welcoming staff, tasty food, large rooms and comfy beds but conference facilities were not as good as expected (cold rooms and projector to dim for a bright room), bedroom was initially cold as all heating switched off, long walk to bedrooms from reception and very inflexible Manager regrading changes to booking dates (charges would be made).

Room allocated was next to the plant room. Very noisy at night and early hours -4am onwards. Staff did readily change our room for the 2nd/3rd night

Lovely comfy beds and great food

Slow service Clean comfortable room a bit dated.

I was very disappointed with the single room, hotel was lovely and family who stayed had lovely rooms but the single room was tiny, shower was really small, no phone, stains on the ceiling and down the wall, also the first floor seemed quite shabby compared to the ground floor

Positives: Good sized room with comfy bed Breakfast was plentiful, tasty and served hot Negatives: Our bedroom was tired, dated and not thoroughly cleaned Receptionist was unwelcoming and lacked customer care

no

Room was full of Spiders and my little girl was not happy then the heating wouldn't turn off in my room and was so hot i had to be moved to another room

Unfortunately the heating was not working, the room was cold and there were no heaters available, reception did give me an extra quilt! However this was a 2 night stay and the second night it was sorted out. Food was a little on the pricey side but the pork belly was lovely

Great stay. Staff were wonderful. Rooms could do with a little TLC