Rhinefield House Hotel

Location , grounds

It needs some tender loving care

Great location for discovering the New Forest and the hotel is set in beautiful grounds. Quality of the food in the Armada restaurant was exceptional. Great wines too.

A little tired in places and the main accommodation block feels like most other chain/business hotels - a real disconnect from the character of the main house. We felt that the staff let the hotel down a little (eg slow service without apology and sometimes coming across a little inauthentic).

The bar staff were busy but should have acknowledged us whilst we were waiting The room looked really corporate. The furniture throughout the hotel was generic and icky. There was a white van parked next to our car in the carpark with someone sleeping in it.

Very good. Staff professional

The bar staff on Thursday evening not attentive. Had to order bar snakes at least twice. Ordered drinks then after 5 minutes that ask us again what drinks we ordered. More training needed.

Breakfast.(with reservations as day 1 and day 1 were not consistent); staff in general were professional and personable. General setting of facility and its history, grounds, environment

Lack of understanding of our reason for choosing R H...no recognition of my b'day...no welcome drink/flower (we are not NEW clients)...unclean spaces, poor facilities in gym area, arrogant receptionist, unfriendly attitude, agist....

It was very hot the half term week so we wanted a hotel with a pool and the pool at the hotel was excellent. We had the chance to enjoy the gardens and the areas outside which were delightful. The room was very comfortable and we had a great time, breakfast was great too. Good parking for those arriving with their own car, much appreciated.

Constructively speaking, and something that could be looked into would be the breakfast service as it took quite long. They only do it a la carte for hot food, and it was a busy day, so it took a while to get through everybody at the restaurant. Some items like pastries were on display, but very limited. Some thought could be given on how to make breakfast service a bit faster, perhaps some more items should be on display, things that are easy to keep on a buffet style without compromising the quality, usually elements of an English breakfast are not so hard to be kept like that, or a granola. That would already deal with a portion of clients.

The staff were exceptional, they elevated the whole experience and made it memorable. Beautiful grounds and lovely swimming pool.

The restaurant experience was lovely but unfortunately the food was not a good standard. I would not eat there again.