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8.1 / 10 Guest Rating

SureStay Plus Hotel by Best Western Gatlinburg

218 Ski Mountain Rd , Gatlinburg, us

SureStay Plus Hotel by Best Western Gatlinburg - main view

About the Property

Conveniently Located Property
Adjacent to Great Smoky Mountains National Park and minutes away from popular attractions, SureStay Plus Hotel by Best Western Gatlinburg provides a comfortable stay for guests.

Modern Amenities
Enjoy complimentary continental breakfast, free WiFi, and a refreshing outdoor pool during your stay. Each room is equipped with essential amenities like a microwave, refrigerator, and cable TV for your convenience.

Exceptional Services
With a 24-hour reception and on-site vending machines, guests can easily access snacks and drinks. Benefit from free parking and explore nearby attractions like Cataract Falls and Ober Gatlinburg Amusement Park tram lift.

Book your stay at SureStay Plus Hotel by Best Western Gatlinburg for a memorable experience in the heart of Gatlinburg.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Room with Two Queen Beds with Balcony - Photo 1
Queen Room with Two Queen Beds with Balcony - Photo 2
Queen Room with Two Queen Beds with Balcony - Photo 3
Queen Room with Two Queen Beds with Balcony - Photo 4
1/4

Queen Room with Two Queen Beds with Balcony

Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

19 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

2 Queen Beds, Nonsmoking, River View, Balcony

Non-refundable
Breakfast Included
20% OFF$128.2

$102.56

Includes taxes & fees
Queen Suite with Balcony - Photo 1
Queen Suite with Balcony - Photo 2
Queen Suite with Balcony - Photo 3
Queen Suite with Balcony - Photo 4
1/4

Queen Suite with Balcony

Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

23 sqm
Sleeps 6
1 Sofa bed (Variable Size)
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Queen Suite with Balcony

Non-refundable
Breakfast Included
20% OFF$169.39

$135.51

Includes taxes & fees
King Suite with Sofa Bed - Photo 1
King Suite with Sofa Bed - Photo 2
King Suite with Sofa Bed - Photo 3
King Suite with Sofa Bed - Photo 4
1/4

King Suite with Sofa Bed

Featuring a shared balcony, this room offers a sofa bed, a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

23 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Suite - 1 King Bed, Nonsmoking, Balcony, River View, Sofabed

Non-refundable
Breakfast Included
20% OFF$141.84

$113.47

Includes taxes & fees
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 1
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 2
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 3
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 4
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 5
1/5

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

2 Queen BedsLocated on the top floor, balconyLayout - Separate sitting areaInternet - Free WiFi Entertainment - 44-inch LED TV with cable channelsFood & Drink - Mini-fridge, microwave, coffee/tea maker, and dining tableSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towelsPractical - Free local calls, double sofa bed, and iron/ironing boardComfort - Fresh bed sheets (on request), air conditioning, and heatingAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

Sleeps 6
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerRefrigerator

Suite - 2 Queen Beds, Nonsmoking, Balcony, River View, Sofabed

Non-refundable
Breakfast Included
20% OFF$155.48

$124.38

Includes taxes & fees

Guest Reviews

8.1
Excellent2479 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the helpful staff.

Categories

Cleanliness6.4
Service8.9
Location9.4
Room Quality7.4
Amenities7.4
Value for Money7.9
Food and Beverage8.4
Overall Experience8.9

Select topics to read reviews

M
MarkusUS
Verified booking
solo_traveller
Standard Room
Stayed in Apr 20, 2026

"Exceptional"

10.0
Helpful?
J
JeffusUS
Verified booking
couple
Standard Room
Stayed in Apr 19, 2026

"Excellent"

8.0
Helpful?
F
FrasdillausUS
Verified booking
couple
Standard Room
Stayed in Apr 18, 2026

"Exceptional"

10.0
Helpful?
M
MusUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 17, 2026

"Excellent"

8.0
Helpful?
T
TawzerusUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 15, 2026

"Definitely a place I would stay again."

9.0

The room was clean and comfortable. We had a great, peaceful view of the river. The parking lot area was a little sketchy and dirty. The location was great and convenient.

We were only given one washcloth, and there was 4 of us total. We had plenty of towels and hand towels.

Helpful?
T
TerriusUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 14, 2026

"Over all a good experience."

8.0

room was big enough for all of us. good location, walking distance to everything. could allow kids to explore with out worry.

we didnt realize you had no gym. one son was very disappointed in that aspect. He is a Gym rat. Pool was also closed.

Helpful?
V
ViswanathanusUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 13, 2026

"Everything was good except the experience due to early check in request."

7.0

Room was very clean. Location is good. Walkable distance to the town and to Ober mountain, Anakeesta, Skypark. Breakfast was very good

I booked from Friday to Sunday. I did mentioned my check in time would be around 12-1PM when I booked. However, after reaching there, the receptionist didn't encourage early check in and made us wait till 3PM. It may be the Hotel Policy which I understand. But he didn't even check the system to see if there is any rooms available. When I came back around 2:40PM, he was already checking in other people. His behavior was so rude towards us. I don't know the reason, actually.

Helpful?
K
KayusUS
Verified booking
extended_group
Standard Room
Stayed in Apr 13, 2026

"Exceptional"

10.0
Helpful?
R
RyszardusUS
Verified booking
couple
Standard Room
Stayed in Apr 13, 2026

"Excellent"

8.0
Helpful?
L
LoganusUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 12, 2026

"Exceptional"

10.0
Helpful?
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