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8.1 / 10 Guest Rating

SureStay Plus Hotel by Best Western Gatlinburg

218 Ski Mountain Rd , Gatlinburg, us

SureStay Plus Hotel by Best Western Gatlinburg - main view

About the Property

Conveniently Located Property
Adjacent to Great Smoky Mountains National Park and minutes away from popular attractions, SureStay Plus Hotel by Best Western Gatlinburg provides a comfortable stay for guests.

Modern Amenities
Enjoy complimentary continental breakfast, free WiFi, and a refreshing outdoor pool during your stay. Each room is equipped with essential amenities like a microwave, refrigerator, and cable TV for your convenience.

Exceptional Services
With a 24-hour reception and on-site vending machines, guests can easily access snacks and drinks. Benefit from free parking and explore nearby attractions like Cataract Falls and Ober Gatlinburg Amusement Park tram lift.

Book your stay at SureStay Plus Hotel by Best Western Gatlinburg for a memorable experience in the heart of Gatlinburg.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Room with Two Queen Beds with Balcony - Photo 1
Queen Room with Two Queen Beds with Balcony - Photo 2
Queen Room with Two Queen Beds with Balcony - Photo 3
Queen Room with Two Queen Beds with Balcony - Photo 4
1/4

Queen Room with Two Queen Beds with Balcony

Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

19 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Two Queen Room with River View and Balcony

Non-refundable
Breakfast Included
20% OFF$150

$120

Includes taxes & fees
King Suite with Sofa Bed - Photo 1
King Suite with Sofa Bed - Photo 2
King Suite with Sofa Bed - Photo 3
King Suite with Sofa Bed - Photo 4
1/4

King Suite with Sofa Bed

Featuring a shared balcony, this room offers a sofa bed, a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

23 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Suite-1 King Bed

Non-refundable
Breakfast Included
20% OFF$168.95

$135.16

Includes taxes & fees
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 1
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 2
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 3
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 4
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 5
1/5

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

2 Queen BedsLocated on the top floor, balconyLayout - Separate sitting areaInternet - Free WiFi Entertainment - 44-inch LED TV with cable channelsFood & Drink - Mini-fridge, microwave, coffee/tea maker, and dining tableSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towelsPractical - Free local calls, double sofa bed, and iron/ironing boardComfort - Fresh bed sheets (on request), air conditioning, and heatingAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

Sleeps 6
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerRefrigerator

Two Queen Suite with River View and Balcony

Non-refundable
Breakfast Included
20% OFF$177.53

$142.02

Includes taxes & fees

Guest Reviews

8.1
Excellent2473 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the helpful staff.

Categories

Cleanliness6.4
Service8.9
Location9.4
Room Quality7.4
Amenities7.4
Value for Money7.9
Food and Beverage8.4
Overall Experience8.9

Select topics to read reviews

K
Kierra AusUS
Verified booking
couple
Standard Room
Stayed in May 26, 2026

"Good"

4.0

I enjoyed the views from the balcony.

The pictures here on Booking & what I saw in person did not add up. It was a disappointment for sure.

Helpful?
K
KristenusUS
Verified booking
extended_group
Standard Room
Stayed in May 24, 2026

"Very Good"

7.0
Helpful?
Y
YasirusUS
Verified booking
couple
Standard Room
Stayed in May 23, 2026

"Exceptional"

10.0
Helpful?
P
paulusUS
Verified booking
couple
Standard Room
Stayed in May 22, 2026

"Exceptional"

9.0

I did not take advantage of the breakfast

The only thing I could find wrong was that there was no full length mirror in our room. So it was a great place for our quick give a way

Helpful?
K
KimusUS
Verified booking
couple
Standard Room
Stayed in May 21, 2026

"We enjoy staying here. Rooms are nice and location is great!"

10.0

Conveniently located to downtown

Pool wasn’t open yet

Helpful?
J
JacquelineusUS
Verified booking
couple
Standard Room
Stayed in May 21, 2026

"Good"

3.0

The property needs an upgrade

Helpful?
A
AudenusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 21, 2026

"Excellent"

8.0
Helpful?
P
PhilusUS
Verified booking
couple
Standard Room
Stayed in May 21, 2026

"Very Good"

7.0
Helpful?
G
GailusUS
Verified booking
family_with_children
Standard Room
Stayed in May 20, 2026

"Very Good"

7.0

No late check out and no place to store bags no official lobby actually

Helpful?
G
Gallo-DanyousUS
Verified booking
solo_traveller
Standard Room
Stayed in May 20, 2026

"Good view bad customer service"

3.0

I liked the view

The fact that they kept charging our card proceeding after we had payed for our 2 night stay and they had the audacity to accuse us of not paying for me and my wifes stay. Until they figure out their system,we will not be staying here again. The guy was new and didnt know ANYTHING.

Helpful?
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