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8.1 / 10 Guest Rating

SureStay Plus Hotel by Best Western Gatlinburg

218 Ski Mountain Rd , Gatlinburg, us

SureStay Plus Hotel by Best Western Gatlinburg - main view

About the Property

Conveniently Located Property
Adjacent to Great Smoky Mountains National Park and minutes away from popular attractions, SureStay Plus Hotel by Best Western Gatlinburg provides a comfortable stay for guests.

Modern Amenities
Enjoy complimentary continental breakfast, free WiFi, and a refreshing outdoor pool during your stay. Each room is equipped with essential amenities like a microwave, refrigerator, and cable TV for your convenience.

Exceptional Services
With a 24-hour reception and on-site vending machines, guests can easily access snacks and drinks. Benefit from free parking and explore nearby attractions like Cataract Falls and Ober Gatlinburg Amusement Park tram lift.

Book your stay at SureStay Plus Hotel by Best Western Gatlinburg for a memorable experience in the heart of Gatlinburg.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Room with Two Queen Beds with Balcony - Photo 1
Queen Room with Two Queen Beds with Balcony - Photo 2
Queen Room with Two Queen Beds with Balcony - Photo 3
Queen Room with Two Queen Beds with Balcony - Photo 4
1/4

Queen Room with Two Queen Beds with Balcony

Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

19 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

2 Queen Beds, Nonsmoking, River View, Balcony

Non-refundable
Breakfast Included
20% OFF$133.79

$107.03

Includes taxes & fees
Queen Suite with Balcony - Photo 1
Queen Suite with Balcony - Photo 2
Queen Suite with Balcony - Photo 3
Queen Suite with Balcony - Photo 4
1/4

Queen Suite with Balcony

Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

23 sqm
Sleeps 6
1 Sofa bed (Variable Size)
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Queen Suite with Balcony

Non-refundable
Breakfast Included
20% OFF$191.66

$153.33

Includes taxes & fees
King Suite with Sofa Bed - Photo 1
King Suite with Sofa Bed - Photo 2
King Suite with Sofa Bed - Photo 3
King Suite with Sofa Bed - Photo 4
1/4

King Suite with Sofa Bed

Featuring a shared balcony, this room offers a sofa bed, a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

23 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Suite - 1 King Bed, Nonsmoking, Balcony, River View, Sofabed

Non-refundable
Breakfast Included
20% OFF$146.06

$116.85

Includes taxes & fees
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 1
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 2
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 3
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 4
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) - Photo 5
1/5

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

2 Queen BedsLocated on the top floor, balconyLayout - Separate sitting areaInternet - Free WiFi Entertainment - 44-inch LED TV with cable channelsFood & Drink - Mini-fridge, microwave, coffee/tea maker, and dining tableSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towelsPractical - Free local calls, double sofa bed, and iron/ironing boardComfort - Fresh bed sheets (on request), air conditioning, and heatingAccessibility - Closed-captioned TVNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors

Sleeps 6
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerRefrigerator

Suite - 2 Queen Beds, Nonsmoking, Balcony, River View, Sofabed

Non-refundable
Breakfast Included
20% OFF$158.34

$126.67

Includes taxes & fees

Guest Reviews

8.1
Excellent2473 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the helpful staff.

Categories

Cleanliness6.4
Service8.9
Location9.4
Room Quality7.4
Amenities7.4
Value for Money7.9
Food and Beverage8.4
Overall Experience8.9

Select topics to read reviews

C
Carlene HardestyusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 20, 2026

"Exceptional"

10.0
Helpful?
C
ComptonusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 19, 2026

"Exceptional"

10.0

I love how every room has a balcony right on the river! We actually saw a black bear twice! The river sounds amazing!

Need more healthy choices at breakfast. The only hot food was bacon and eggs. I would love to see some oatmeal.

Helpful?
N
NAGA PAVANusUS
Verified booking
couple
Standard Room
Stayed in May 19, 2026

"Exceptional"

10.0

Everything’s good.

Helpful?
T
TracyusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 18, 2026

"Pretty satisfied overall"

8.0

Loved the location, and the balcony offered a great bear and bird show. Breakfast was nice. The gentleman setting up those mornings, greatest personality.

The carpet in the room was sticky. I couldn't take my shoes off and walk in the room. And I was supposed to have 2 queen beds and ended up with 2 full size beds.

Helpful?
T
Trail32059133061
Verified booking
Couples
Standard Room
Stayed in May 13, 2026

"Great, great place and decline"

4.0

The location was wonderful however, the staff was not the best. They were not very helpful and the premises were dirty. The trash had not been dumped on our floor since we’ve been here. Our room has not been cleaned. I had to ask for towels. Elevator had been dirty since we’ve been here. The only place that seemed to be very clean was the cafeteria Hilton did a wonderful job and keeping it clean. The rest was notgood at all we have been coming here for a couple of years now and the place is just declining. There’s trash outside the building. It’s not very inviting anymore. I also noticed that there is no smoke detectors in our room. hopefully management can turn it around. It’s such a beautiful area. It’s a shame to see it. Go downhill so fast.

Helpful?
C
CarolynusUS
Verified booking
couple
Standard Room
Stayed in May 13, 2026

"Exceptional"

10.0
Helpful?
C
CookusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 12, 2026

"Exceptional"

10.0
Helpful?
C
CHASTITYusUS
Verified booking
extended_group
Standard Room
Stayed in May 11, 2026

"Exceptional"

10.0

Great location! Breakfast was ok but the room was fabulous!

Helpful?
L
LeslieusUS
Verified booking
family_with_children
Standard Room
Stayed in May 11, 2026

"Exceptional"

10.0
Helpful?
S
StephenusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 11, 2026

"Very Good"

7.0
Helpful?
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