Sofitel Philadelphia at Rittenhouse Square

We got stranded in Philly when a connecting flight got cancelled. We feel so lucky that it happened after such an amazing stay at this hotel! The service was phenomenal. The room was absolutely top notch. High-end finishes, spotless, no odors, comfy bed and pillows... the whole package! Last-minute price was unbeatable, but, in retrospect, I would've gladly paid double.

Everyone was helpful the room was nice. View could have been more interesting

Sadly wouldn't recommend. 1) There were mice in the hotel lobby! When I told them they didn't seem surprised so it seems like it's a repeat thing. 2) Dishes were dirty. They served my coffee in a very grimy mug, i told them and then sadly got an even dirtier one. This also happened at the hotel bar. The breakfast was also just not great 3) There was food on the ground in my room in the corners of the room and it was dusty when I got in. 4) Though I flagged this all that was offered was to pay for my tips ($20) that I left the hotel staff. (My stay was 800 dollars) No manager came to talk to me or anything regarding my stay. Noah in the hotel lobby and Phil, the bell hop were great and location is good but honestly that was the only good part. Very very disapointing way too expensive of a place for outdated, dusty rooms with bad food and honestly just grimey. Hotel Collection hotels are usually much much better than this and i was really disapointed. Would not go to this one. Best to think of this as a 3 star hotel to manage expectations

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Checked into the Philadelphia Sofitel At Rittenhouse Square for a two day (one night) Mother Daughter (via-train )trip from DC. Our room was not ready when we arrived before noon but they stored our luggage and we began our city exploration and returned mid-afternoon to check in. I had booked through AMEX travel to use an offered credit. We had never stayed at a Sofitel but they are French and very strong on service. Aca at the front desk was lovely and called me by name each time we came to the front desk. We were upgraded to a nice suite, which allowed us to enjoy the room more. Phil at the front door-welcomed us to Philly and helped with bags. Happy Hour in the liberté lounge was perfect and Sergio poured us some nice bubbly. Breakfast in the restaurant was included as they do charge and almost $40 urban experience charge. I am not sure if that is for the breakfast, but that was an addition to what I’ve already paid when I made the reservation through Amex. The breakfast was plentiful. We chose the buffet and it had many European treats on it and we each had a latte. We had a very nice server. Our suite was comfortable, a little dated- maybe a bit tired if you want to be honest- and there was a musty odor that reminded my daughter of one of her dorm rooms! It wasn’t terribly unpleasant, but the room really needed freshening. Maybe a carpet cleaning would do the trick. All in all we had a lovely time exploring Philadelphia for two days and being based out of this hotel.

The location is great but this hotel is filthy dirty. Our bathroom never was swept or mopped. The same hair was left on the floor the entire stay. The toliet didn’t always flush. This is not high end hotel. It’s old and pricey. Stay at a newer hotel with amenities. I would never stay here again even if it was free.

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