Norwood Inn and Suites - Minneapolis-St Paul Roseville

They have a lady that is on staff and rude as hell I paid to stay here online and got there with my stuff to be told I couldn’t be accommodated….. Now I’m fighting to get my money back for no reason

In our room we found multiple items left behind from previous people. There was a men’s blue watch in the tissue box, a tube of kids toothpaste on the windowsill behind the curtain, a cigarette butt on the floor next to the bed, and in the drawer next to the bed there was a (used) pregnancy test, a lightbulb, and some other random trash. The nonsmoking room smell terribly of smoke residue, so I went to get a staff member to verify this as I didn’t want to get charged for it as we aren’t smokers. There was a piece of wood in the window that I was advised was there to “secure the window” as a safety measure.. huh?!? We were on the first floor, and while our booking somehow said a smoking room I was told when we checked in, I stated that was incorrect as it should have been a nonsmoking room. The room condition may have been due to the last minute change. However rooms should never be used in that condition. Luckily the sheets were clean and the bed didn’t kill my back so it was manageable. Aside from the issue if you need an inexpensive room this works just fine, it gets you what you pay for.

bed was good, room cold even with heater, carpet needs replacement, need more furniture (bedside tables) tv poor reception.

There were no public restrooms, breakfast was only bread for toast and cereal 2 kinds. Coffee was lukewarm. This not a place I would recommend or stay at again. Needed repairs.

Bed wasn't comfortable, the air conditioner was too loud, pool was cloudy and smelled funny, there were socks left in our room... it looked like it wasn't vacuumed at all.

I forgot to check-in.

Our bedroom was nasty. Sheets weren’t changed and had dry crusty stuff on it. Pillow cases had hair on them. Microwave didn’t work. Window screen was broken. However when we went and told the hotel clerks they were very nice and gave us new sheets and what not. Also came and gave us a new microwave. They also switched tvs for us since the one we had in our room didn’t have an hdmi port. Ki the hotel clerk was amazing and did all of the moving and switching for us.

Close to food

It was ok weird smell. How do we get our 100 deposit back? Also they took our towels and never restocked them so unable to shower on the last day.

Hot tub leaked only given 2 towels and we rented a Jacuzzi suite it stank of mold also parking lot is crummy also