Post Hotel & Spa

Beautiful hotel with all the comfort one would expect from such a place. Nice rooms with fire places! Great swimming pool. Excellent breakfast.

The service did not match the price point. Despite booking for three guests, our room had only one bed. When we called to raise the issue at 9pm, we were told it was too late to address and to wait until the next morning, leaving one of us to sleep on the floor that night. The following morning, we discovered the water in our room had stopped working entirely. After some time without a resolution, we were finally moved to another room, which was spacious and lovely. While the hotel itself is genuinely nice, I was disappointed that no proactive gesture was made — neither a prompt fix on the first night nor any acknowledgment on the bill. I raised the issue again when responding to their feedback email. Having heard nothing back since, it is fair to make this concern public. In short, a great property let down by service that falls short of what the price and reputation would lead you to expect.

It's super close to Lake Louise and has free private shuttle to and from the ski hills everyday. The staff are really friendly and lively.

I wish the hot tub could be outside. I also have not seen a hotel that uses a physical key for their rooms in a very long time...

Wonderful, gracias staff. Nice accommodations and timely pick off and drop off from the hotel to the ski area. Too many kids in the hallway using loud voices. Parents are just oblivious.

What a fabulous weekend at The Post! Would've given 5/5 but our Saturday am buffet was disappointing (low quantity of food) and we were unable to wait to refresh as we were catching the shuttle to ski. The shuttle was such a bonus and made our stay extra easy to get onto the slopes. When you get back to the lodge, enjoy the wonderful selection of teas, hot tub or just relax in the lounge. So amazing and will be coming back. Thank you for all the little details, making our stay so enjoyable!

Gorgeous hotel in a lovely setting. Extremely good restaurant, with an exceptional wine cellar and very knowledgeable sommelier. Lovely staff throughout the property. Very convenient for the skiing at Lake Louise. we chose to drive ourselves each day but there is an efficient and regular shuttle service provided. We booked a midweek package, to include breakfast (excellent) and ski passes; overall good value for money

Post Hotel is a magical property with fabulous helpful staff. This is our second visit, the first in the winter. It's an easy drive from Banff. Once you get there, an easy shuttle to Lake Louise Ski area, a 30 min drive to Banff Sunshine Ski area or Johnston Canyon for a beautiful hike (be sure to rent ice cleats). It's a smaller property, low crowds, with a lovely afternoon tea service in the lobby. There's a few shops walking distance across the bridge. Dining in the area is limited and something to consider for a multi-day stay. We drove to Emerald Lake Lodge and the Fairmont for some diversity from the on property options.

Unfortunately, our experience did not meet the expectations we had for a refined and professional environment. We encountered several issues that hindered the effectiveness of our meetings. The organization of our sessions felt haphazard, with inadequate equipment provided. Basic necessities such as pens and paper were unavailable, which affected our ability to facilitate productive discussions. Additionally, the overall ambiance was not conducive to a professional setting. We noticed signs taped to the walls, dirty plates left behind, and mismatched cups, which contributed to a sense of disarray rather than a polished atmosphere. Our facilitator attempted to address these concerns with the meeting manager but was met with a series of excuses and a lack of actionable solutions. This was particularly frustrating, as we expected better responsiveness and support during our retreat. In hindsight, we feel that a venue like the Holiday Inn would have offered a more suitable environment for our group’s needs. We found the hotel a bit unkept We appreciate your attention to this matter and hope that this feedback can help improve the experience for future groups.

The restaurant have a great variety of food and the little additions to the experience made it wonderful such as the 3-5:00 pm afternoon tea and coffee. The hot towel upon arrival to the hotel was also refreshing. The room was comfortable and beds were very nice…coming from someone who really is a stickler on hotel beds

Upon arrival to the hotel we had the reception double charge us. I had already prepaid for the hotel on booking.com but when I got to the hotel they had charged us again for the full amount. It was not a small amount and the charge did not drop off for the entirety of the vacation. We didn’t let it ruin our trip but it definitely was a shock when we saw that double charge.