The Burgess Hotel, Atlanta, a Tribute Portfolio Hotel

Best customer service I’ve ever experienced at a hotel.

Great hotel with unique flair.

Check-in was at 3 PM, but we arrived at 4 PM, and Donna, who was at the front desk was the only person available to check in, and she was on a phone call for the majority of the five minutes that we stood there. We have to stay here before, and knew what to expect. We took our bag to room, and came downstairs to go sit by the pool and get a drink. No one was available at the bar and we stood there for 10 minutes until the young lady that was working behind the bar came back with some boxes of drinks that she was real stocking the bar with. Overall, it seemed that there was very little staff and no one to really help if you were standing and waiting. We usually do a stay away in Buckhead or Atlanta once a month because we live south of the city, this is the second time we have been there, but this is probably the last time that we will stay here. I think room service knocking on the door at 8 AM to clean the room when our checkout is at 11 AM was the final straw.

Street noise heard in the room. Great decor and clean. Room wasn’t ready had to downgrade to a queen from a king. Front desk agent wasn’t very cordial.

Bar and restaurant

Nothing

This is a beautiful and very comfortable hotel. It has a very calm atmosphere. Best of all, it is staffed with lovely and helpful people. We particularly enjoyed Mark at the bar who provided an enjoyable meal service. Many thanks to the lovely lady attending the front desk during our stay.