SpringHill Suites by Marriott Pittsburgh Washington

Clean, neat room.

Extremely noisy. Constant loud noise from nearby freeways (though it’s not apparent from how the hotel is situated relative to those) plus all-night beeping from trucks backing up in the adjacent Walmart/Sam’s/etc plaza. Hotel bill was slightly higher than I had booked.

Good location.

Cold water 1 of the 4 days

It gives me no pleasure to leave such a negative review, but after this trip I feel it would be negligent not to warn others about this location (pictures included). There are a number of amenities advertised that are unavailable or broken (will outline below), which is disappointing, but my review is primarily being written due to the number of safety concerns I saw throughout the hotel. As of this writing (12/30/25), broken amenities and items include: broken hot tub; unheated/unusable pool; broken washer/dryer (there is only one for the hotel and it doesn’t work); broken ice machine (second floor); broken/unusable phone; broken locks on the gym and to the pool area; broken treadmill (there are only two, the other beeps at you every 90 seconds to press “enter” or it will shut off); broken TV in our room; mold/mildew in our shower. SIGNIFICANT SAFETY ISSUES: - Broken locks to the pool area meaning anyone can wander in, including unaccompanied children - Exposed wires on the motor next to the broken ice machine (with a sign that reads “do not touch for risk of electrocution”) - Unsecured cables across the floors creating a fall/tripping hazard for guests - Blocked emergency exit (there were three large fans situated in front of an exit door on the main floor) - Unusable phone which is a safety hazard during an emergency - A tool room with large and small tools (saws, hammers, drills, etc.) that was unattended and wide open at the end of one hallway I did not go looking for these issues, but kept stumbling upon them over and over. On the second day I brought several concerns to the attention of the front lobby. I was informed that there were work orders in for several of the amenities and that there was “nothing they could do.” I asked for a new phone but was told that wouldn’t solve the problem since it’s the wiring that’s faulty and many rooms have this issue (in hindsight, I never heard the phone ring once in the lobby, which is odd). I asked about a different room but was told there were none as they were full. The following day is when I noticed the blocked emergency exit door, so I quickly brought that to the attention of the front desk as well, stating that it was a fire code violation and needed to be removed immediately, but, as of this writing, those fans are still blocking the door. I repeatedly asked for a manager but there was never one on site. I wrote one email to corporate customer care email addresses and another to the manager directly (I was given her card, Taylor Smith) to alert her of the safety issues that needed to be addressed immediately, but of this writing I have received no response. Folks, I have spent over a decade assessing safety issues in homes and hospitals as part of my job. I know there are quite a number of code violations happening here and it is in your best interest to choose another location until this place is entirely remodeled and managed better.

Only one elevator -- slow at times.

Everything was ok.

No issues

Everything

Nothing