Extended Stay America Suites - Chicago - Vernon Hills - Lake Forest

No WiFi in room. No breakfast. Coffee and granola bars only. Have to exchange towels at front desk. Empty your own garbage

Location

Hallways and rooms smelled like food/ smoke. No housekeeping unless there two weeks or more so had to bring dirty towels to exchange for new ones and empty own trash.

Location

Sheets looked dingy. A couple ants in the bed.

I made my reservation and paid online and was unable to check in. With no reason why.

Although all of the doors entering the building are supposed to be locked the men in my section of the hotel put a stick in the door so it would not lock. I would remove it and they would replace it immediately. The staff were not checking it but I was and this went on until 1:00 am in the morning. Many of the residents are older adults, but many are also transient men and construction workers. I would not recommend this building for people concerned about their safety.

Awesome ustomer service and great location. Hotel can use an upgrade

the breakfast was the worst part of the trip, muffins and granola bars - thanks, but no thanks

This was probably the worst hotel stay I’ve had. When I arrived a half dozen people were smoking just outside the entrance of the hotel with the “no smoking within 100 feet of entrance” sign. Inside the room the bathroom had a horrible odor. My husband was actually ready to request a room change when we went online and saw many negative reviews about a bad odor on the property. It’s also obvious that the property manager is aware of this odor because a deodorizer is being used in the HVAC system. Every time it turned on my family—including my asthmatic son—would start to sneeze. Our room had two different pieces of info that said we could request a toaster; when we did they said they had none. Finally, the bathroom lock accidentally got pressed in and the door closed when we went out for the day. When we returned we discovered we were locked out of our bathroom. We called the front desk to see if they could come up to our room to unlock it with a key. Instead the attendant at the desk first suggested we try picking the lock with a paper clip. When that didn’t work, she made us come down and get a fork. As I jammed a fork tine into a lock to get into a bathroom that smelled like rotten meatballs, I vowed to myself NEVER AGAIN.

This was probably the worst hotel stay I’ve had. When I arrived a half dozen people were smoking just outside the entrance of the hotel with the “no smoking within 100 feet of entrance” sign. Inside the room the bathroom had a horrible odor. My husband was actually ready to request a room change when we went online and saw many negative reviews about a bad odor on the property. It’s also obvious that the property manager is aware of this odor because a deodorizer is being used in the HVAC system. Every time it turned on my family would start to sneeze. Our room had two different pieces of info that said we could request a toaster; when we did they said they had none. Finally, the bathroom lock accidentally got pressed in and the door closed when we went out for the day. When we returned we discovered we were locked out of our bathroom. We called the front desk to see if they could come up to our room to unlock it with a key. Instead the attendant at the desk first suggested we try picking the lock with a paper clip. When that didn’t work, she made us come down and get a fork. As I jammed a fork tine into a lock to get into a bathroom that smelled like rotten meatballs, I vowed to myself NEVER AGAIN.