Best Western Brockport Inn & Suites

Friendly /clean / comfortable

Minor issue with the tub - kept retaining water as we showered - food could be a bit better

The breakfast

First room smelled like urine

The hotel room was large and clean. The water in the sink backed up, the shampoo holder was broken, and the toilet paper holder was broken. Breakfast was good, although the coffee was so-so. Our room was on the second floor but the elevator was out of service.

Our room was infested with ants! We told housekeeping and they seemed to know this was an issue and asked if they were big ants or little ones. This is completely unacceptable and was not a good experience.

Did not have a good experience. Room was not cleaned properly. Hair all over the bathroom, fridge not cleaned from previous guests and bedding was stained.

It was off the highway in its own wooded area….Quiet!

I have stayed here several times before from 2022 to 2025. I found this visit to be way below the normal. Elevator did not work. The air conditioner was very loud like a helicopter. The price was $201 for one night and honestly the quality of bed , no elevator having to walk up the steps with a disability was not what I felt $201 should be. The room was a cheap economy type room.

Good

I've stayed here a couple of times and its usually safe, clean and nice. Breakfast is ok. I was a little upset about my 2 night stay this week. It's a no smoking hotel yet the hall constantly reeked of weed and cigarettes that was permeating from rooms. At some points we could smell it in our room. There were some men staying from a construction company that constantly hung out in the parking lot drinking beer. The elevator was broken and it was inconvenient to carry our luggage up and down stairs for check-in and out. We were there mid-week for 3 days and 2 nights and didn't see any attempt to fix it. I will give this hotel another try next time I'm in town but if I have the same experience I will seek other accommodations.