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8.6 / 10 Guest Rating

Fairmont Chateau Laurier

1 Rideau St, Ottawa, Ontario, K1N 8S7, Ottawa, CA

Fairmont Chateau Laurier - main view

About the Property

Recreational Amenities
Indulge in the indoor pool, fitness center, and rental bicycles for a delightful stay.

Culinary Delights
Savor international cuisine at Wilfrid's or opt for room service with a drink at the bar.

Convenient Facilities
Benefit from wireless internet access, concierge services, and gift shops at your disposal.

Book your stay at Fairmont Chateau Laurier, steps away from Ottawa's landmarks like Rideau Canal and Byward Market Square.

Facilities & Amenities

Meeting rooms
Fitness facilities
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 7:00 AM to 7:30 PM.Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Fairmont, Room, 1 King Bed - Photo 1
Fairmont, Room, 1 King Bed - Photo 2
Fairmont, Room, 1 King Bed - Photo 3
Fairmont, Room, 1 King Bed - Photo 4
Fairmont, Room, 1 King Bed - Photo 5
1/5

Fairmont, Room, 1 King Bed

1 King Bed300 sq feet Internet - WiFi and wired internet access Entertainment - 42-inch LCD TV with cable channels and pay moviesFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Raised toilet seatEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

28 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Fairmont 1 King - 300sf,27sm, City Or Courtyard View

Non-refundable
Room Only
20% OFF$385.5

$308.4

Includes taxes & fees

Fairmont 1 King - 300sf,27sm, City Or Courtyard View

Non-refundable
Breakfast Included
20% OFF$458.75

$367

Includes taxes & fees
Fairmont Room, 1 Queen Bed, View (Parliament View) - Photo 1
Fairmont Room, 1 Queen Bed, View (Parliament View) - Photo 2
Fairmont Room, 1 Queen Bed, View (Parliament View) - Photo 3
Fairmont Room, 1 Queen Bed, View (Parliament View) - Photo 4
Fairmont Room, 1 Queen Bed, View (Parliament View) - Photo 5
1/5

Fairmont Room, 1 Queen Bed, View (Parliament View)

1 Queen Bed300-sq-foot room with city views Internet - WiFi and wired internet access Entertainment - 42-inch LCD TV with cable channels and pay moviesFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Raised toilet seatEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

28 m2
Sleeps 2
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Fairmont View 1 Queen - 300sf,27sm, Best Views Of Parliament Hill And Rideau Canal

Non-refundable
Room Only
20% OFF$395.68

$316.54

Includes taxes & fees

Fairmont View 1 Queen - 300sf,27sm, Best Views Of Parliament Hill And Rideau Canal

Non-refundable
Breakfast Included
20% OFF$468.89

$375.11

Includes taxes & fees
Fairmont Double Room, 2 Double Beds, View (Parliament View) - Photo 1
Fairmont Double Room, 2 Double Beds, View (Parliament View) - Photo 2
Fairmont Double Room, 2 Double Beds, View (Parliament View) - Photo 3
Fairmont Double Room, 2 Double Beds, View (Parliament View) - Photo 4
Fairmont Double Room, 2 Double Beds, View (Parliament View) - Photo 5
1/5

Fairmont Double Room, 2 Double Beds, View (Parliament View)

2 Double Beds300-sq-foot room with city views Internet - WiFi and wired internet access Entertainment - 42-inch LCD TV with cable channels and pay moviesFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Raised toilet seatEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-Smoking

28 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Fairmont View 2 Doubles - 300sf,27sm, Best Views Of Parliament Hill And Rideau Canal

Non-refundable
Room Only
20% OFF$507.54

$406.03

Includes taxes & fees

Fairmont View 2 Doubles - 300sf,27sm, Best Views Of Parliament Hill And Rideau Canal

Non-refundable
Breakfast Included
20% OFF$580.79

$464.63

Includes taxes & fees
Fairmont, Room, 1 Queen Bed - Photo 1
Fairmont, Room, 1 Queen Bed - Photo 2
Fairmont, Room, 1 Queen Bed - Photo 3
Fairmont, Room, 1 Queen Bed - Photo 4
1/4

Fairmont, Room, 1 Queen Bed

1 Queen Bed300 sq feet Internet - WiFi and wired internet access Entertainment - 42-inch LCD TV with cable channels and pay moviesFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Raised toilet seatEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

28 m2
Sleeps 2
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Fairmont 1 Queen - 300sf,27sm, City Or Courtyard View

Non-refundable
Room Only
20% OFF$365.16

$292.13

Includes taxes & fees

Fairmont 1 Queen - 300sf,27sm, City Or Courtyard View

Non-refundable
Breakfast Included
20% OFF$438.4

$350.72

Includes taxes & fees
Deluxe Double Room, 2 Double Beds - Photo 1
Deluxe Double Room, 2 Double Beds - Photo 2
Deluxe Double Room, 2 Double Beds - Photo 3
Deluxe Double Room, 2 Double Beds - Photo 4
Deluxe Double Room, 2 Double Beds - Photo 5
Deluxe Double Room, 2 Double Beds - Photo 6
1/6

Deluxe Double Room, 2 Double Beds

2 Double Beds400 sq feet Internet - WiFi and wired internet access Entertainment - 42-inch LCD TV with cable channels and pay moviesFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Raised toilet seatEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on requestNon-Smoking

37 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Deluxe 2 Doubles- 400 Sf,37 Sm-Larger Room W/open Concept Sitting Areacity Or Courtyard Views

Non-refundable
Room Only
20% OFF$497.36

$397.89

Includes taxes & fees

Deluxe 2 Doubles- 400 Sf,37 Sm-Larger Room W/open Concept Sitting Areacity Or Courtyard Views

Non-refundable
Breakfast Included
20% OFF$570.63

$456.5

Includes taxes & fees
Deluxe Room, 1 King Bed - Photo 1
Deluxe Room, 1 King Bed - Photo 2
Deluxe Room, 1 King Bed - Photo 3
Deluxe Room, 1 King Bed - Photo 4
Deluxe Room, 1 King Bed - Photo 5
1/5

Deluxe Room, 1 King Bed

1 King Bed398 sq feet Internet - WiFi and wired internet access Entertainment - 42-inch LCD TV with cable channels and pay moviesFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Raised toilet seatEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on requestNon-Smoking

37 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Deluxe 1 King- 400 Sf,37 Sm - Larger Room W/open Concept Sitting Area, City Or Courtyard Views

Non-refundable
Room Only
20% OFF$497.36

$397.89

Includes taxes & fees

Deluxe 1 King- 400 Sf,37 Sm - Larger Room W/open Concept Sitting Area, City Or Courtyard Views

Non-refundable
Breakfast Included
20% OFF$570.63

$456.5

Includes taxes & fees
Deluxe Room, 1 Queen Bed - Photo 1
Deluxe Room, 1 Queen Bed - Photo 2
Deluxe Room, 1 Queen Bed - Photo 3
Deluxe Room, 1 Queen Bed - Photo 4
1/4

Deluxe Room, 1 Queen Bed

1 Queen Bed400 sq feet Internet - WiFi and wired internet access Entertainment - 42-inch LCD TV with cable channels and pay moviesFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Raised toilet seatEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on requestNon-Smoking

37 m2
Sleeps 3
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Deluxe 1 Queen- 400 Sf,37 Sm- Larger Room W/open Concept Sitting Area, City Or Courtyard Views

Non-refundable
Room Only
20% OFF$497.36

$397.89

Includes taxes & fees

Deluxe 1 Queen- 400 Sf,37 Sm- Larger Room W/open Concept Sitting Area, City Or Courtyard Views

Non-refundable
Breakfast Included
20% OFF$570.63

$456.5

Includes taxes & fees
Deluxe Room, 1 King Bed (Parliament View) - Photo 1
Deluxe Room, 1 King Bed (Parliament View) - Photo 2
Deluxe Room, 1 King Bed (Parliament View) - Photo 3
Deluxe Room, 1 King Bed (Parliament View) - Photo 4
Deluxe Room, 1 King Bed (Parliament View) - Photo 5
1/5

Deluxe Room, 1 King Bed (Parliament View)

1 King Bed400-sq-foot room with city views Internet - WiFi and wired internet access Entertainment - 42-inch LCD TV with cable channels and pay moviesFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Raised toilet seatEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on requestNon-Smoking

37 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Deluxe View 1 King- 400sf,37 Sm-Open Concept With Sitting Area,Views Of Parliament And Canal

Non-refundable
Room Only
20% OFF$538.06

$430.45

Includes taxes & fees

Deluxe View 1 King- 400sf,37 Sm-Open Concept With Sitting Area,Views Of Parliament And Canal

Non-refundable
Breakfast Included
20% OFF$611.29

$489.03

Includes taxes & fees
Fairmont, Double Room, 2 Double Beds - Photo 1
Fairmont, Double Room, 2 Double Beds - Photo 2
Fairmont, Double Room, 2 Double Beds - Photo 3
Fairmont, Double Room, 2 Double Beds - Photo 4
Fairmont, Double Room, 2 Double Beds - Photo 5
Fairmont, Double Room, 2 Double Beds - Photo 6
1/6

Fairmont, Double Room, 2 Double Beds

2 Double Beds300 sq feet Internet - WiFi and wired internet access Entertainment - 42-inch LCD TV with cable channels and pay moviesFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Raised toilet seatEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

28 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Fairmont 2 Doubles - 300sf,27sm, City Or Courtyard View

Non-refundable
Room Only
20% OFF$487.22

$389.78

Includes taxes & fees

Fairmont 2 Doubles - 300sf,27sm, City Or Courtyard View

Non-refundable
Breakfast Included
20% OFF$560.46

$448.37

Includes taxes & fees
Fairmont Room, 1 King Bed, View (Parliament View) - Photo 1
Fairmont Room, 1 King Bed, View (Parliament View) - Photo 2
Fairmont Room, 1 King Bed, View (Parliament View) - Photo 3
Fairmont Room, 1 King Bed, View (Parliament View) - Photo 4
Fairmont Room, 1 King Bed, View (Parliament View) - Photo 5
1/5

Fairmont Room, 1 King Bed, View (Parliament View)

1 King Bed300-sq-foot room with city views Internet - WiFi and wired internet access Entertainment - 42-inch LCD TV with cable channels and pay moviesFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Raised toilet seatEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-Smoking

28 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Fairmont View 1 King - 300sf,27sm, Best Views Of Parliament Hill And Rideau Canal

Non-refundable
Room Only
20% OFF$477.03

$381.62

Includes taxes & fees

Fairmont View 1 King - 300sf,27sm, Best Views Of Parliament Hill And Rideau Canal

Non-refundable
Breakfast Included
20% OFF$550.26

$440.21

Includes taxes & fees
Fairmont Gold, Room, 2 Double Beds, Non Smoking - Photo 1
Fairmont Gold, Room, 2 Double Beds, Non Smoking - Photo 2
1/2

Fairmont Gold, Room, 2 Double Beds, Non Smoking

2 Double Beds322-sq-foot room with courtyard views Executive Level - Executive Lounge access, buffet breakfast, light refreshments, and separate check-in locationLayout - Separate sitting areaInternet - WiFi and wired internet access Entertainment - 42-inch LCD TV with cable channels and pay moviesFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

30 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Fairmont Gold 2 Doubles - 300sf,27sm, Exclusive Lounge Access With Breakfast, Evening Canapes

Non-refundable
Room Only
20% OFF$700.82

$560.66

Includes taxes & fees

Fairmont Gold 2 Doubles - 300sf,27sm, Exclusive Lounge Access With Breakfast, Evening Canapes

Non-refundable
Breakfast Included
20% OFF$841.78

$673.42

Includes taxes & fees
Large Fairmont Gold King - Photo 1
Large Fairmont Gold King - Photo 2
Large Fairmont Gold King - Photo 3
Large Fairmont Gold King - Photo 4
1/4

Large Fairmont Gold King

1 King Bed344-sq-foot room with courtyard views Executive Level - Executive Lounge access, buffet breakfast, light refreshments, and separate check-in locationLayout - Separate sitting areaInternet - WiFi and wired internet access Entertainment - 42-inch LCD TV with cable channels and pay moviesFood & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and designer toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

32 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Fairmont Gold 1 King - 300sf,27sm, Exclusive Lounge Access With Breakfast, Evening Canapes

Non-refundable
Room Only
20% OFF$629.63

$503.7

Includes taxes & fees

Fairmont Gold 1 King - 300sf,27sm, Exclusive Lounge Access With Breakfast, Evening Canapes

Non-refundable
Breakfast Included
20% OFF$764.35

$611.48

Includes taxes & fees

Guest Reviews

8.6
Excellent409 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the friendly staff.

Categories

Cleanliness8.0
Service9.4
Location9.5
Room Quality7.9
Amenities9.0
Value for Money7.4
Food and Beverage8.5
Overall Experience9.1

Select topics to read reviews

N
Neel
Verified booking
family_with_children
Standard Room
Stayed in Sep 22, 2025

"Good"

6.0

Its not worth the price- cleanliness is not maintained, washrooms as clean either nor the rooms. Limited breakfast menu for vegetarian/vegan. Staff is good however management must look into deep cleaning and maintaining the property.

Helpful?
S
SAILEE
Verified booking
Standard Room
Stayed in Sep 21, 2025

"Good"

2.0

Room view was terrible...no good amenities in the room. Washroom area is was okay nothing great.

Helpful?
C
Christian
Verified booking
partner
Standard Room
Stayed in Sep 21, 2025

"Exceptional"

10.0

The staff is courteous, the facilities are clean and adequate and the food at Zoe's is exquisite.

Helpful?
S
Sean
Verified booking
family
Standard Room
Stayed in Sep 21, 2025

"Exceptional"

10.0

Love this hotel, such a great location, very clean, staff were all great, double beds instead of queens are strange but not terrible for one night.

Helpful?
B
Bob
Verified booking
Standard Room
Stayed in Sep 20, 2025

"Exceptional"

10.0

Stunning and convenient. A must if your visiting.

Helpful?
M
Mike
Verified booking
Standard Room
Stayed in Sep 20, 2025

"Stay in a King room "

8.0

Check in was appalling - long queues. No apology. Queen room very small. Phil in reception sorted a free upgrade and made the stay very pleasant. Samuel the concierge was very friendly and helpful.

Helpful?
J
Jude
Verified booking
family_with_children
Standard Room
Stayed in Sep 19, 2025

"Excellent"

8.0

Architecture and history is beautiful. Lovely rooms and views

Helpful?
K
Karen
Verified booking
Standard Room
Stayed in Sep 19, 2025

"Excellent"

8.0

Very clean

Helpful?
J
JASMINE
Verified booking
partner
Standard Room
Stayed in Sep 17, 2025

"Good"

4.0

We were very much looking forward to our stay at the Fairmont Chateau Laurier, which we were staying at for 2 nights due to our being out of town to attend a wedding. I had called in advance to see if we could be upgraded from our originally booked queen bed room to a king bed, but I was told because I booked through Expedia they couldn’t handle any upgrades, fine. When we arrived, we were very disappointed to find we were placed in a room that was incredibly small and actually was only a double bed. This is despite the personnel who checked us in “double checking our room credentials”. We are not tall people by any stretch, and I guess our short stature also contributes to our youthful appearance. We felt as though we were being stuffed into a room smaller than what we booked with the assumption we would just “put up with it”. When we called to voice our concerns the way it was handled made it feel like a confirmation of our assumptions and no apology was offered. The next day we discovered one of our keys for our new room wasn’t working. My husband went back to the front desk and spoke to a gentleman who was incredibly rude and refused to help him because the reservation was not under his name. My husband offered to go “get my wife” and the response was “you do that”. Very disappointing service for a hotel that charges nearly $400/night for a queen size bed. The cleaning staff, however, was lovely and very accommodating.

Helpful?
V
Valerie
Verified booking
partner
Standard Room
Stayed in Sep 17, 2025

"Exceptional"

10.0

Just lovely!

Helpful?