Hampton Inn College Park

Todo muy amables y respetuosos

Reasonable stay

The coffee was fresh everyday

The bed sheets had 1 spot

Fresh coffee

Bed sheets

Very delicious and a very good variety

Killed multiple bugs in my room first night(roach, stinkbug, centipede and a spider) cobwebs in the corners.

I was tired after driving 5 hours and I got there to check in and there was a lot of people waiting in line I lined up waiting to check in and Ali ignored me and called another person that arrived five minutes after me. I was so upset because he didn’t even noticed me waiting in line. The lobby stinks like pee and the elevator too. My room was 609 and the keys didn’t work so I went downstairs and I was given another key. The room wasn’t clean good I found a piece of glass in the floor, hair on the shower and the shower head with mold

Ali staff ignored me because I’m Hispanic and my room wasn’t clean enough. The next morning it was so early for the cleaning staff to be vacuuming the other rooms.

The hotel is close to Amtrak.

I arrived at 11am. A room wasn’t available at that moment which was ok. I just stayed in my sister’s room. The woman at the front desk told me when a room was available she would let me know. Around 1:30 I called and spoke to a man who told me, he would call me back after dealing with a customer. He checked in two people, while my mom was downstairs checking in my brother. She made me come down, and the guy explained he forgot to call me back. People was checked it before me and I had been waiting since 11am . That was very poor customer service. Also they need to learn better. My sister’s room had to be changed because the sheets were very badly stained with yellow marks. My sheets had little stained on it as well on the other end of the bed. I did show it to the cleaning lady on my floor. She said they were clean but had a mark that doesn’t come out. New sheets should be order when that happens. I sleep on a hospital bed pad so I was ok. I also bring my own pillow cases.