SureStay Plus Hotel by Best Western Point Richmond

Service client

Problème de serrure de porte x 2jrs

The location was ok. The hotel sits near a busy gas station with people squealing tires at all hours and constant traffic, there are train tracks nearby with constant train noise, and the hotel sits not far from the highway.

Everything, the handicapped room had a desk sitting in the middle of the room creating an obstacle for our wheelchair so we had to tell staff and that was a complication. The office worker had difficulty understanding that we needed the desk moved back to the wall so the wheelchair could get through (I'm English speaking) then she finally called in the manager who also had difficulty understanding so I had her follow me to the room and showed her what was happening and finally they understood and moved the desk back which showed us to get the wheelchair through. The shower is a roll in which was nice but causes a slipping hazard. The walls are so thin we could hear people going up and down the stairs, other rooms and outside noises. The breakfast was breaded items, apples (gala), cereal, coffee (bitter), scrambled eggs and potatoes but no meat items, and hardly any healthy food options besides apples. While in my vehicle I observed the cleaning lady letting herself into rooms without knocking first and announcing herself (another person was visibly angry when he arrived back to his room from breakfast and discovered her in his room). We will never stay at this hotel again.

Terrible

My tv did not work and staff told me to bad matenance would not be there until tomorrow and they can’t put me in a different room staff was rude room was dirty there is rust all over the metal in the room and no towels

地理位置可以，房间面积可以

床上用品不干净，房间闷且空气低级香水味过浓

the breakfast

being in a room with the TV does not work will not be refund or not give me a new one and then you can come to it right away please I want to refund

Staff could have been more polite they were very rude and racial towards my family