Residence Inn by Marriott Boston Framingham

The hotel was a bit hard to find as it was set back and in an office park, although it’s not close to other buildings. The hotel itself was great. My room was much bigger than I expected and had everything I needed and more. The bed was extraordinarily comfortable! I’d happily stay here again.

The first room we checked into the fold out bed for our son was completely broken when we pulled it out of the couch. Went to front desk and got assigned another room and when we got in it had not been turned over it was completely disgusting. Went back to front desk and got our third room of the night and this one was clean, however 2 of the door handles would come apart when you pull on them. The front desk worker was very helpful at least.

Staff was welcoming and helpful. Property was run down and outdated. Pool and restaurant were both closed.

Tub was rusty and the bathroom ceiling was peeling. Room was clean and okay but the elevators were dirty and the rugs were torn right outside the elevators. Breakfast was good with lots of options.

Clean and friendly people, all good.

Carpet between bedroom and sink/bathroom area was torn and frayed. Also frayed carpet at entry door. Otherwise it was acceptable.

The pool was closed and that was the whole reason we went to that hotel with my kids. It was my daughter's birthday so I had to spend more money to bring the kids out somewhere bc the pool was closed and they was bored.

I stayed in room 515 Absolutely hideous bathtub/shower Gas station quality Badly in need of new tub- had cheap adhesive mat- paint chips Water temp never got hot. Tv did not have ABC or fox blames local dispute with cable negotiation- an embarrassment to Marriott family named property- towels were old as were pillows-

The place needs a "Facelift" and to be cleaned

Not impressed… Right after check-in we noticed the thermostat was inoperable and it was cold in our room. The employees initial response was that they were sold out and couldn’t do anything about it. She then said two others were out and they were being looked at, and she would add us to the list. Two hours later, after no updates, I called the desk and there was no answer. I went downstairs and there was no one at the desk. About 20 minutes later I tried again. The new person at the desk said the maintenance person was still there and would be sure to look at our room before leaving. Ultimately, they did nothing and gave us no updates. We added some blankets and slept fine, but were disappointed with the attitude and response of the staff. When I checked out the new clerk didn’t even ask about our stay. We’ll find another place to stay next time. P.S. We were happy to have the bedroom separate from the kitchen area as the refrigerator sounded like an outboard motor.