Leonardo Royal Hotel Oxford

Stayed @ Leonardo Royal for a quick solo break from London, and I’d say the 4 star rating is quite generous. For the same cost I could have booked a place closer to the city center. The carpeting in my room had stains, the kettle was so covered in limescale I was turned off from using it, and the bathroom is so tiny there’s scarcely enough space to hang my towel. The finishes on the bathtub and faucets were also showing age/ poor maintenance as well. The fitness center is quite small considering the size of the hotel and the fact that it also accepts members who are not guests, and the equipment was clearly showing its age. Furthermore, the pool and sauna were closed and the steam room is no larger than a closet. It fits, at most, 5 adults if they really squeeze in shoulder to shoulder. Last, I paid £18 for access to the breakfast offerings, which were very disappointing. A really lovely brunch (with much MUCH better coffee) is readily available in town at the local shops and cafes for equivalent or less. The food from the restaurant is also fairly disappointing, dry, underseasoned chicken breast (unless you want to pay extra for sauce) for £22. Overall, lackluster accommodation.

We stayed in Junior suite for a short break. Room was lovely, beautifully clean, and quiet. We thought breakfast was great and really appreciated the omelette station, and the fun and kind manner of the cook running it. Location is easy for Wolvercote and a walk into Oxford along the canal, or for the bus into Oxford. One of the reasons we picked this hotel was that parking - whilst still extra - is relatively reasonable compared to other Oxford hotels. What really impressed us however was the front desk. We left a bottle of premium gin in the room by mistake and messaged the hotel. The front desk team proactively liaised with housekeeping, communicated with us about it, and informed their own team, so that we could collect it from the hotel on Christmas Eve. It was great service. The hotel itself does have a bit of a conference feel to it, but we really enjoyed our stay and felt very well looked after.

Lovely Christmas decorations in the entrance area were welcoming and set the standard for an excellent 4-night stay. Staff were friendly, helpful and efficient. The bedroom was large, clean, quiet and well appointed and the compact bathroom spotlessly clean. The food at breakfast and dinner was consistently good and the vegetables always perfectly cooked - often a challenge for mass catering. Laura made sure everything went well throughout our stay and we cannot thank her enough for ensuring high standards were maintained. Situated on the outskirts of Oxford the hotel is close to beautiful country walks and a nearby bus stop makes travel to and from the city centre very easy. We will certainly return.

I was very utterly disappointed with my stay at Leonardo Royal Hotel Oxford. To start with, the bin in my room was not even cleaned, which already gave a bad first impression. After a long day of travelling and activities, all I wanted was to check in, rest, and get some sleep. However, at around 10:45 PM, there were three loud knocks on my door, and before I could properly respond, a hotel staff member unlocked and opened my door using their hotel key card. This was extremely disturbing and made me feel unsafe and shocked. I do not expect hotel staff to enter my room at night without my permission, especially when the room is clearly occupied. I immediately went down to reception to ask what had happened. I was told they were “looking for a duvet” and thought my room was empty, so they intended to take it. They also said that the “morning guest had already checked out.” I genuinely do not understand why they could not check their system first before unlocking an occupied room. Surely there should be spare duvets available, and there should absolutely be a better procedure than knocking on a guest’s door late at night and letting themselves in. The explanation I received was extremely poor basically just “oh sorry, we don’t know.” That is not enough when a guest’s privacy and sense of safety has been violated. This experience was handled terribly, and the service was unacceptable. I felt uncomfortable for the rest of my stay. I would not recommend this hotel to anyone.

The staff were very friendly and helpful, the breakfast was excellent with plenty of options, the reception was decorated for Christmas lovely, there was fruit and flavored water available in the lobby area, the restaurant Leo’s was very good. Overall the stay was good the only disappointment was the swimming pool was closed.

Poor experience. Freezing cold room and the heating limited so never warmed up. Duvet stank of cigarette smoke and getting another took ages. We came here because of the pool, which was not open. Very loud Xmas party going on until late, so putting family rooms nearby is not sensible. Room itself was small and basic, but 2 double beds in it. One was right by the window though which somehow let a breeze through despite being shut. Didn’t help with the cold.

I attended training here. Disappointed with the cleanliness of the communal areas. There was vomit on the staircase up to the conference rooms. This was reported to the front desk by multiple people but was not cleaned up. The toilets also need more regular cleaning.

The reason I've chosen average is because of the staff. On arrival, we were greeted by the moodiest lady on check-in the way she rolled her eyes, and her body language was terrible it was like she's didn't want to be there. The bar staff also had issues they couldn't cope with when busy, and one chap in the evening shouldn't have been too he had poor customer service skills. Management may need to have a word with staff. (Checked in Saturday, 6th 1430pm) The rooms were nice and modern The location 15mins drive to the centre

Nice hotel on the outskirts of the city centre. We stayed for a visit to the xmas market in the centre aswell as seeing bleniham palace The hotel has great onsite parking and the bus stops for nearby centre , palace and bister village are just across the road Our room was large clean and modern the reception staff helpful and friendly We would stay here again

Every thing excellent specially the reception staff very helpful and I would like to thanks mr.sergy and ms. Lina for the fast response to solve any problems and the nice treatment and mr.gorge the chef who take care of us every morning by himself to check everything is ok in the breakfast