Leonardo Royal Hotel Oxford

Did not use eith workspace or gym

Stayed in the hotel for 2 nights & couldn't find any fault, the rooms are lovely & clean, the main area's are lovely & welcoming any staff I encountered were friendly & welcoming. Dined in the bar last night & the food was beautiful but I'd like to give a special mention to Amrita who served us last night & couldn't have been nicer if she tried, not a forced or fake nice, just a lovely friendly & helpful nice and extremely polite and efficient.

This is really a review of 2 halves. The room we had was lovely - 2 double beds and a large bathroom. The room was made up each day by friendly staff and it was quiet despite the number of events that were on. The air con didn't work but as it wasn't too warm we managed. The breakfasts were fantastic - lots of choice and all well presented. The bad sides were the disinterested women on reception who really didn't seem to think customer service was a thing (shout out to the one man on reception who was great). Our friends who booked the same type of room had a vastly different experience with a noisy room (generator outside?) , small bathroom and no air con. The hotel clearly knew there was an issue as the received a partial refund when they left. The hotel could be excellent but needs more honesty in the rooms they sell and some customer service training for their front of house staff.

All great, staff really pleasant

Noisy room, outdated carpet

Stayed here for three nights whilst my wife was at a conference. The staff were fab throughout and always willing to help. The reception/lobby area felt welcoming and was a quiet area to relax in if you wanted to Whilst the room wasn’t the biggest it was spotlessly clean and the bed was comfy. Only had breakfast on one day but it was very nice and the choice was plentiful. Also used the swimming pool once.. nice and warm and clean too. Whilst the hotel is about an hours walk out of town, the was a bus stop about a 1 minute walk from the hotel and buses were regular. I would not hesitate to stay here again.

Hotel was lovely, but I felt charging to park your car on there site was a bit of a let down considering the amount you pay for staying there

Air con not functioning.

Lovely stay.

OK, I don't like giving bad reviews, but I have summed up all of the pros and cons here. Initially I booked this stay last minute on the move. I asked on arrival if I could upgrade from a standard double room, I'd have been happy to pay for this, but was told that's the only room type available. My wife checked at that time and there were various rooms available online, I know this can't always tally, but I felt fobbed off straight away. I was asked for my car number plate but wasn't told what the parking arrangements were. The room we were given was quite a walk, down a couple of flights of stairs, then along a corridor which had a strong damp smell, past cleaners sitting on the floor in the corridor. The room itself was very lacking. It was small, there were stains on the walls, carpet, lamp, chair even the bath towel had a brown stain on it which was gross. There was even what appeared to be initials written on a wall! There was a fly and a moth in the room. The bathroom door hinges were rusted making the door hard to open and close. The iron was dirty, it came with a water top up jug which was full of dust as it wasn't actually a steam iron. The toilet roll only had a quarter roll left on it plus the spare, which was odd. We noticed a few of these issues when we first arrived, but wanted to get out to the town and didn't want to waste time complaining as had already been told there were no other rooms. It wasn't till the morning we realised the extent of the deficiencies. Upon check out the lady I spoke to was lovely and wavered the parking charge which I was not aware of. This is such a shame as I have stayed at other Leonardo hotels over the years and they have all been great. I told my wife it would be a nice place to stay and it ended up a shambles with us wanting to check out ASAP. If it had been nice we'd have spent longer in the hotel and enjoyed the facilties, but we just wanted to leave.