Elounda Bay Palace, a Member of the Leading Hotels of the World

The photos on line, are not what you get, it said queen size bed in every room, I had 2 singles pushed together, very poor, also the toilet had a slated door, you could not help but hear ever noise your partner was making, very embarrassing, for both of us, has we have only been together for two months. Also your information says 30mins from airport, on transfer I sat on the bus for 45mins then two hours, to get to hotel,,, all the above spoiled the holiday for us. The food and resort was great

We stayed two nights at this lovely hotel. The surroundings are lovely - nice pools, private beaches with comfy sunchairs, and everything is so clean and well kept. No need to bring own beach towels as hotel provides those which is nice. Lots of different restaurants. As we stayed only two nights we only tried the evening buffet as it was included in our hotel rate. I am not a big fan of buffets but I have to say this was the best buffet I have tried - lots of options, both meat and vegetarian, fresh salads, lots of desserts. All really nice quality (did not taste like "mass produced" as some buffets). Breakfast was also nice and lots to choose from. Rooms are nice and comfortable - and spotlessly clean - but have some items (eg. paintings, telly) that make them look dated. Cleaners made sure throughout our stay that everything was good and even came to ask in the evening if we need more towels or extra cleaning - top service!Also the location is perfect if you wish to explore Elounda village as it is only about 10 minute walk away. However, what really makes this hotel is the staff - everyone from waiters to receptionists to pool staff and cleaners and porters were very friendly and helpful. Wonderful place to stay!

Amazing hotel, worth the ride from the airport. Great service, with a smile, lovely food and very good restaurants. Definitely worth it.

We arrived off season (second week of september) and we got upgraded to a better room than what we paid for. Overall an excelent location, staff and rooms. Breakfast is rich, dinner changes every night, kitchen staff are great. The eating area is mostly outside (and when i say mostly, i mean 99 of it) so if it's a hot seeson, get a fan or something to cool you down as there are no fans or ACs. But that is about everything bad i can say about our expirience. Tip 1: the smoking area is locates in a more ventilated area (no fans, just seems to be more windy). Tip 2: at dinner, you pay for drinks, so be ready to bring your own, or pay the price (not too much, but it is kind of annoying). Bottom line, I would go back to Bay Palace every year.

THE TOTAL EXPERIANCE WAS VERY GOOD. THE FOOD WAS GOOD AND VARIFY. THE STUFF WERE VERY HELPFULL. THE HAIR DRYER IN THE ROOM IS GOOD ONLY FOR DRYING THE HAIR. NOT FOR GIRLS/WOMEN. THERE IS A PROBLEMS OF ANTS IN THE ROOM. THE HOTEL IS FAR FROM THE AIRPORT AND IT COST 100 EURO TO GET THERE. I BELIVE THAT THIS SERVICE THE HOTEL CAN PROVIDE ESPCIALY WHEN WE WERE A FAMILY AND WE NEEDED 2 TAXI GO AND BACK SO IT COST 400 EURO ONLY THE TRANSPORTATION. WE WERE UPGRADED TO A BUNGALO WITH A SHARING POOL AND IT WAE EXCELLENT.

The main asset of the hotel is its staff, always happy to help and ready to fulfil guests' requests. Our stay was really great, the hotel has lot of restaurants and entertainment facilities ( nice gym, various lounges, sauna etc). It is also positioned very good so that you can visit the small villages around, Agios Nikolaos, Elounda, Spinalonga etc. , if you have a car.

It's a beautiful hotel. I'd say it's more for family. We booked one room for 3 people (2 single be and one sofa bed) but when we got there the hotel made us pay extra 80 euro a night. They claimed that we made reservations for 2 not 3. (They charge per person not per room).That was very frustrating. However, we contacted Hotels.com and they refunded us the extra 80 euro a night we were charged.

This hotel resort can only be descibed in one word WOW..!!!! Excellent vacation and the hotel stay was amazing and the staff couldnt do enough to make you feel welcome and at home...My whole time was spent on the property as there was no reason to go antwhere else with all my needs met and exceeded..The one of many restaurants on the property were world class and had dinner at their restaurant called Thalassa and what views and food was amazing...Cannot recommend enough and my thanks to staff Nikos,Irini and Smaracka for their great service..definatley on my list to stay at again next year..Thank You

This by far was one of the best hotels I have stayed in. Elounda is a small bay with a lot of nice hotels in the area. Elounda Beach was so spectacular. Breakfast and Dinner were included. The quality of the food was great and the service spectacular. You have to pay for drinks and lunches. Gregory checked us in and looked after us very well helping us with a few last minute requests for our honeymoon. The grounds were very big and you could use both hotels that are linked together. Pools looked really nice but we were beach people. Great beach beds with cushions available for everyone. I would definitely come back to this place again. Thanks,

Hotel was lovely stunning surroundings and scenery! Drinks and food were a bit pricey but that comes with the territory you expect to pay a bit more while you in such a lovely place! Over all I was very impressed!!