Elounda Bay Palace, a Member of the Leading Hotels of the World

Overall a good stay. Early season so hotel still gearing up for peak.

good but anything that extra is too expensive, if you want to practice this sort of price you need the quality of the food irreproachable well that was far from it.

lovely private beaches, beautiful scenery, and add to that rooms with everything we could wish for....except for tea and coffee making facilities, but you only have to phone reception and kettle and cups are provided...nice little shops close by if room service is too much fuss...lovely restaurants down in Elounda, Olivas is great! nice buffets provided in the hotel for breakfast and evening meal. Thalassa fish restaurant on site is nice for a treat but expensive. cocktails in the piano bar or the sail bar are lovely... really all good!

I enjoyed my stay their. The only remark is that everything there is chargeable and expensive like the water activities, room coffee and water...

We stayed here with the family. My wife is pregnant and we also brought our 18 month old. The private bungalows we booked with a pool were not cleaned; ac didn’t work; phone didn’t work; refrigerator didn’t work so milk for baby went bad. Hotel staff laughed when we complained. We had four rooms in all and no one cared. The gym only opens after 10am s forget the morning workout and steam / sauna only open 2 hrs a day. Staff is rude and rooms smell like sewer. DO NOT STAY HERE if you are accustomed to luxury accommodations—this is not a leading hotel of the world. Its leading in terrible service, rude staff, and disappointing accommodations.

We stayed here with the entire family. I am pregnant and have an 18 month old. The private bungalows we booked with a pool were not cleaned; ac didn’t work; phone didn’t work; refrigerator didn’t work so milk for baby went bad. Hotel staff laughed when we complained. We had four rooms in all fr five days and no one cared. The gym only opens after 10am so forget the morning workout and steam / sauna only open 2 hrs a day. Staff is rude and rooms smell like sewer. DO NOT STAY HERE if you are accustomed to luxury accommodations—this is not a leading hotel of the world. Its leading in terrible service, rude staff, and disappointing accommodations.

We were given an upgrade when we arrived to a deluxe suite (room 105) which was a wonderful surprise. The suite itself was very spacious with two double bathrooms, a large seating area and balcony with views to the sea beyond. The mini fridge was replenished regularly and the bed was very comfortable. The beach area is wonderful with clear, blue sea and a sandy beach. The swimming pool is very large, whcih is great for doing lengths. The breakfast and evening buffet were execptional. The food was freshly cooked and there was plenty of choice. The staff were all very helpful and friendly. Thank you so much for an excellent break.

The hotel is like a small village on its own. A quite oasis with several shops, restaurants, bars and beautiful sea views. Great for a romantic getaway but also family friendly with playgrounds and kids pools etc. There is are onsite water sports activities you can book including scuba diving with very friendly staff. The rooms can do with some updating and the buffet is good but nothing to rave about. Overall very happy with our stay and hope to come back some time.

Great hotel, everyone very friendly. We stayed in a bungalow with our own garden. Very close to beach and pool. Walkable distance to Elounda or you can take a bus or taxi.

Disappointing room and disappointing response to my voiced concerned. Ants in the room, bed so used it was slanted to roll right out of bed, there was a hole under the sink that would allow any rodent to enter directly into the room, and the shower flooded the toilet room every time it was used. The room was surface cleaned but certainly not maintained. Example- the door to the shower/toilet room had a horrible squeak- the person that brought us to the room heard it and said she would report it and have someone fix it today. We came back from our swim and then dinner and still no fix. My mom fixed it using oils from a hair treatment. So the next afternoon when the workman finally came- he saw it was fixed. After one night I went to the front desk and voiced my concerns with the room- I was given a shrug and immediately told they were fully committed. The resort is beautiful, many pools, restaurants and bars to choose from and great location. Service was more mixed than should be for an all inclusive 5 star resort. We spoke to their quality assurance person upon check out and were informed that our room was a traditional Greek holiday bungalow that many people enjoy it. This implies that "my room choice" was the problem. On an up note- the sommelier was top notch and Georgia in the sail bar was superb.