Comfort Suites Portland Southwest

Needed a safe place for my 18 year old son to stay while embarking on a solo road trip directly after graduation. Property was right off the freeway, had free parking, free breakfast, comfortable room and excellent staff.

Nothing

Dark, dirty, staff was not friendly or helpful, homeless with piles of stuff and trash jn the parking lot and immediate surrounding area. We felt so uncomfortable that we did not stay and asked for a refund, which we were not given.

Breakfast and the close proximity to the people I was visiting

After a long day of traveling, I was greeted by a grouchy reception attendant when I arrived. My room was clean however the sheets were “pilling” and the mattress lumpy which made sleeping comfortably difficult.

Staff really nice here.

If check in late it hard to get in because they lock doors and there button to push for service.

Close to freeway.

Front desk attendant seemed to lack basic social skills. Never said hi, just said you checking in. Then once checked in gave me to room card didn’t even give me an idea of where the room was located or offered any other assistance. When I was headed for my day at 6:30 am he asked if I was checking out as I walked past the front desk; mind you check out was at 11am. Didn’t ask if I was going to the breakfast which would have been more logical as it started at that time. I came back at 10:15am. At 10:30 they called the room they didn’t say who they were just asked this it used my name then said you are checking out or extending stay. Said I’d be checking out soon then they just hung up. When I checked out they didn’t even say I hope you had a good stay. Didn’t even take the card key from me just left it sitting on the counter.