Sonesta ES Suites Austin The Domain Area - Newly Renovated

Staff was friendly

The elevator was out of service and they take $100 deposit for 5-7 days for incidentals. Nice hotels don't take that much and take that long to return it.😡

La suite, très bien agencée Lit confortable (pas le canapé) Petit déjeuner sympa

Cliente Genius soit disant surclassée, on m’avait attribué une chambre sur parking et sur route… j’ai dû en réclamer une autre… La wifi n’a pas marché pendant 3 jours. Le canapé pas confortable Les suites équipées pour 2 personnes alors qu’on a payé pour 3 : pas assez de serviettes. Et il fallait télécharger une appli pour faire la lessive !!! Impossible avec notre vieux smartphone

Elevator broken. 6 weeks to finish

Spacious rooms with a nice kitchen. Good breakfast and gym. Great location for a long stay, close to stores and the domain. Friendly staff!

Location, staff was good. Staffer named Rax, was excellent.

Elevator was out, staying on 3rd floor.

Good size rooms, decent breakfast.

They do not have a working elevator and the building has 4 floors.

That I was able to cancel for free

The elevators were out and I had a guest who isn’t able to climb 3/4 floors of stairs. Not good.

Check-in was very easy, staff was friendly. Room was fairly clean. Location was ideal for what we had planned. The included-breakfast had great selection!

The elevator was down and there were signs that stated, but we were not told at check-in directly. We were told we were able to get a 2nd floor room, which the staff member was very eager about, I didn't understand why until we tried to go up the elevator with the suitcase dolly. That's when it clicked that the elevators were down and why he was eager to advise he got us a room on the second floor. So this was a negative/turned positive for us. The room was also right at the stairwell, so carrying our luggage up the stairs was not as bad as it could've been. We book a queen suite that included the bedroom in a separate room so that our daughter could enjoy the tv during downtime, and we still had one in the room. This was great, except that every time she'd change the channel in the living room, it would change ours in the separate bedroom. I think this was because both tvs were installed on the same wall so the bedroom tv was picking up the sensor? It was mildly inconvenient. The room had a slight smell to it upon entry when we arrived and when we'd leave for our activities and come back, but that would go away after adjusting ac temp and airing the room out by opening the window.