Sleep Inn Decatur I-72

Great

Checked us into the wrong room, moved the next day to the correct room only to find out there was no hot water, so moved to another room. The breakfast was awful, we ate out the next day. Hot tub not in working order. No rooms had a bathtub like i had booked for, they all were small walk in showers. All 3 rooms had stains on the sheets. Tried to add pics and it won't allow me to upload. Cheaper rate for a reason! The long blonde lady manager was nice and helpful. The Friday night shift man was no help and no care to correct their mistake and would not switch us to the correct room with 2 beds and bath instead of the 1 bed and shower that he gave us. And if you book any 3rd party, they will not refund or credit back just a word of advice. That should've been pur first clue when we walked in and signs are up that say that. Obviously they have a lot of unhappy people! Speaking of which there was 4 complaints and rooms wrong when we were there for the 2 nights.

I found the desk clerk, Shannon to be the most polite desk clerk I’ve encountered in the last 4 years. She was pleasant and very helpful!

It was very last minute for us, but the room was not clean. We have to call housekeeper to vacuum the couch bed that was supposed to be a queen sized bed. When we took the couch cushion off, there was so much stuff underneath. Q tips, crumbs, etc. there were cigarette ashes on the air conditioner and several spots just not clean. This really was very last minute and the second night I felt a little more comfortable. Housekeeping did come up immediately when we contacted them and we appreciated that.

Room was filthy and mold on the walls. You can tell property employees and owner don’t care about anything! Pictures and reviews are deceptive.

Great customer service The breakfast was delicious 👍🏽👍🏽

Nothing, everything perfect!

There were bed bugs in the room that I stayed on my third visit. I have pics and videos of them

Their were bugs in the room I went and had them switch me rooms to a different floor and it wasn’t even cleaned door was open blankets And sheets on the floor dirty diapers in the trash

The bedding was not clean. Cigarette butts in the window seal. Lock on door broken, did not feel safe.