Hilton Garden Inn Abingdon Oxford

Location

Almost everything except the location! I'd booked 2 King rooms specifically for the extra large double beds only to find both rooms were queen rooms with smaller beds - went to reception to question this and was asked why it was an issue because "there's a sofa bed in there" - I didn't want or need a sofa bed that wasnt even made up! Apparently there was only 1 King room available to move to however when I looked directly at the Hilton website they still had King rooms available? Restaurant at dinner was an absolute shambles! Our group of 4 arrived about 6.45pm, ordered starters, waited 45 minutes for them to arrive. Ordered mains and waited almost an hour and 20 minutes for them to be served. Half of the food was cold and had to be sent back and one of the steaks was so overcooked it was a joke. Apparently they were short staffed in the kitchen and they were obviously aware of this but continued to let people be seated for food without even informing them there would be delays with service. A number of other diners were also complaining about the delays too. Our server, John, was very apologetic about the wait but in a hotel operating under the Hilton brand, this was just bad management and should not have occurred. Very disappointing stay and I will not be returning or recommending this hotel.

Quiet. Away from traffic .

Couldn't stay ad the bed was dangerously low for s disabled person.

Couldn't stay ad the bed was dangerously low for s disabled person. So had to go home ruining the stay which was part of our 24th wedding anniversary

Staff were all excellent, restaurant and bar were great.

Everything was good.

Clean and comfortable and quiet at night

Nothing

Great staff, great hotel😁

Car park cost £15.

Excellent service from all staff. Helpful and kind. I would like to recommend Tshesing as a server. Very professional and gave good service. The rooms are clean and nice. The Food is great and is reasonable priced.

Sayed who checked us in was very kind and helpful

Booming music which was painfully loud and put us off having a drink at the bar