Arthouse Glasgow - Newly Refurbished

Warm and stuffy

The receptionist was absolutely outstanding – extremely helpful, very polite, and professional, and I had a free room upgrade.

Unfortunately, the hotel itself let the experience down. While I understand it’s an older property, the standard of cleanliness and attention to detail was extremely poor. The carpet at the reception area was very dirty, not great first impression. Surfaces weren’t properly clean, there was no fridge in the room, and the bottles of water provided were warm. The coffee facilities: Coffee/Tea sachets dumped on the tray, no teaspoons and a very unclean nespresso machine with no capsules, so no espresso for me either. Broken glass in the windows as well. Breakfast was included in the price, but it turned out to be an ORDERED breakfast- I understand the intention to reduce waste, which is great, but in 2025 there should be a more efficient system that allows guests to have breakfast quickly and conveniently. I start work at 8.00 and the restaurant opened at 7.00, so I had only 15 minutes before going to work, assuming there would be a buffet to grab something quickly. Instead, everything had to be ordered: coffee, juice, everything, not even a jar of fresh water was available for the guests. At 7:00 am, the waiter seemed just to be waking up and moving at a very slow pace, so there was no chance of getting breakfast in time, so I left. This might work well for someone on holiday with no schedule, but for a modern business traveller, it’s not practical. The staff were lovely and did their best, but unfortunately, the hotel experience as a whole fell short. I won’t be returning.

Location and size of room.

Only one chair in a spacious room for 2 persons.

The breakfast service was slow and the portions were small

Excellent location, very comfortable bed.

I got confused with the signage directing me to my room

Zimmer war soweit i. O. und Betten waren bequem. Lage war zentral und Parkhaus vis à vis.

Ich schrieb vorgängig 2x eine Nachricht an das Hotel wegen der Parkmöglichkeiten. Da ich keine Antwort bekam, ging ich ins Parkhaus gegenüber. Danach sagte uns die unfreundliche Dame an der Reception, dass wir nur Ticket-Rabatt bekommen, wenn wir wieder aus dem Parkhaus fahren, dann online beantragen und wieder hinein fahren. Das war uns zu blöd... Frühstück war nicht besonders. Zudem erhielt ich eine veraltete (bereits braune) Avocado und das Ganze war viel zu teuer! Am 2. Tag wurden kein Toilettenpapier nachgefüllt. Es war sehr enttäuschend, insbesondere nachdem wir 8 Nächte zuvor so tolle BnB/Guest house hatten mit freundlichen Gastgebern.

pretty hotel and nice staff but a bit haphazard service wise

Skimpy coffee facilities in room without refills unless sought out. Ditto toilet rolls. No fridge or minibar. Heating in room did not work.