Country Inn & Suites by Radisson, Lake Norman Huntersville, NC

Value, location, cleanliness

TV was down entire evening and staff on during the evening were not informed of the outage and not authorized to offer any compensation to guests until the manager came on duty the next day, after many already had to check out. Since there is no pool, it made for a long evening, even if you worked out or went for a walk.

The location was good, nice area. Restaurants and gas station being in the vicinity was great. The staff was friendly and accommodating. I'd like to give a special thanks to Joanne. I arrived too early for checking from a somewhat rough travel experience. I called to see if there was any availability. Joanne told me she didn't have anything at the moment but she would call me back if a room became available. She called me back even though nothing was yet vacant. I told her it was ok I had an event to go to. To my surprise I was upgraded when I arrived to my room. That was great customer service on her part. I called back to personally thank her but was told she only works on weekends. Please let her know she is appreciated.

I didn't like that the safety latch on the door was broken. There was a small piece of a snickers wrapper on the floor. That seems like it's not a big deal but it made me curious as to how clean the floor was. I ended up just washing up in the sink bc the shower had grime on the walls. I didn't feel comfortable using it. Also, the sliding door window to a shared balcony didn't sit well with me. I'm more precautionary about my safety and security as a woman traveling alone. This is why I was anxious about the window. I could not figure out how to get the heat to come up. The room was freezing. I set it to heat but it never came on. I called the front desk and she said I could use the walk ctrl or use the settings on the actual unit. I never found a setting. All it did was open the vent. I didn't want anyone in my room so I just asked for an extra blanket that I had to retrieve from the front desk myself. I guess you pay for what you get.

Excellent staff.

The rooms were large and updated. Everything was clean.

Breakfast was subpar.

It was large and clean. Many restaurants nearby.

Convenient location and price. Walking distance to restaurants.

Not a thing.