Four Seasons Hotel Ritz Lisbon

Beautiful rooms . We stay in 4S in many locations. This id say perhaps isn’t up to the best of the others. But a lovely hotel. Position is a good walk from down town. Staff usual 4S . Thought comparative to others 2 top Lisbon hotels this was not the best. Top prices however.

It’s a hotel that exudes organisation and a genuine care for its guests, truly befitting the Portuguese people. I’d recommend it to anyone looking for a peaceful stay. It was a very positive experience. The atmosphere is calm and pleasant

The hotel is doing major construction without notifying the guests. The noise is unbearable and management does not care about the guests. Stay away. Lots of better choices in Lisbon.

The quiet refinement of the decor and the warmth and efficiency of the staff makes this Lisbons #1 hotel. Rooms are large, the aircon good ( a must in Lisbon ), the beds supremely comfortable and the showers powerful. For jet lagged travellers the central location ( 20 mins from the airport ) on Parco Eduardo VII gives the hotel a sense of welcome inner-city calm. The downstairs bar with its 1950 era tapestries and walls of yellow marble is a quite remarkable work of architectural good taste. The hotel restaurant next to it surprised us. The chef should have a Michelin star in his own right. The bar staff and the ladies at the concierge desk are efficient and knowledgeable. We have returned from Portugal with the view that this hotel ranks alongside the Palace in Tokyo for superior guest comfort. The place is clearly superbly managed and the staff seem to enjoy working there. This is reflected in the outstanding service. We shall go again.

Four Seasons is a wonderful brand and one tends to go from one Four Seasons to another. Unfortunately it is a franchise and some are great eg Four Seasons in Koh Samui is beyond amazing . The Four Seasons that is NOT good is the one in Lisbon. After many years of being their client each visit is as if they have never seen you before. They NEVER offer faciliated room checkin. They take your credit card at the reception and again upon checkout but they send the bill the next day via email . They have NO profile on the client preferences. This is probably due to turnover of staff and training. We made restaurant reservations with them at recommended restaurants and had the worst seating possible. If the Four Seasons cannot obtain proper seating they should not make the reservation. After a terrible experience seated next to the exit of the kitchen, next to the bathroom and near where dirty dishes were placed at the end of the bar I never again used concierge services. The hair dressers has closed but they tell you it is being renovated. After a delivery charge of one yogurt I think the time has come to look for another hotel. I will miss the pool and the decor but one needs to move on.