Country Inn & Suites by Radisson, Sycamore, IL

I had a horrible bumpy mattress in my room that caused a very sore back when I woke up in the morning. However, the rest of the stay was good and pleasant. The check-in was prompt and friendly, the room was very clean, the free breakfast had a lot of good quality choices. The only other drawback is both the hotel's website and Trip Advisor state the lowest starting rate is in the $80 range. Both need to correct that misconception In other words good luck with what they state ai

Cancelled my reservation in the allotted time. They didn't take care of it on their end and charged my cc. There were about 4 different numbers to call when I cancelled, which was confusing. Not a very user friendly process and hey need to train employees better to ensure they provide the bestnservice for the CUSTOMER.

Extremely disappointed in this stay. To say the hotel is in disrepair and understaffed would be an understatement. Every piece of furniture in our room except the beds was broken. The nightstand and dresser drawers were all busted and wouldnt stay closed. The desk was so wobbly it was dangerous to sit at. The lamp outlets didnt work. The bathroom counter caulk was broken clean through. The common areas were equally terrible. Carpet was worn and bunched up creating trip hazards. Ceiling was damaged in multiple areas. Elevator was almost a year out of date on safety inspections. There was a broken heater vent in the front entrance with sharp metal protruding. Chairs and tables in the breakfast common area were torn and broken. We arrived late, so didnt really have a chance to assess until morning. Went down to the front desk around 7-8am and there was a full 45 minute period of no one at reception to even bring complaints to. Im pretty sure the only person on staff this morning was also running the breakfast buffet. When a hotel says its under construction, i expect some level of commotion and disruption. This was not that. For $189/night, I expect better accomodations that a cheap motel. Find other accomodations.

Construction is ongoing. Rooms badly in need of current renovation.--worn. construction is not advertised. Pool closed. TV service poor. Staff is accommodating but workers and equipment abound.

Broken shower head/handle, strong mold smell, very worn room, pool area closed. Entrances to hotel not locked. 1 plus is restraunt and Walgreens next door.

Breakfast was good. Not as extensive as some other places that we've stayed at. The staff was great and very pleasant. With the remodel going on, we didn't hear any noise from the workers which was good.

The Country Inn is in the midst of a huge remodeling project that we were not aware of. Our room was very dated- stained rug and the furniture extremely worn - clearly in need of an update.