Novotel Canberra

Breakfast everyday was fine .

Car Parking situation and the expectation i had did not align . When you check in and get a ticket certified asking for the $35.00 rate for the day its for the day. When you leave on a day trip and return you will expect a parking spot . If you only have 50 spaces you should only certify 50 tickets for that day then advise availability in $25.00 or Free spaces. So to return at 10.00pm and find the carpark full and having to park on the street 5 blocks away with young children was not what was expected. If i was advised the car park was open slather i would have made other arrangements.

Great location and pool area was nice. Breakfast selection basic.

Breakfast selections and parking.

Location

Poor excuse for parking, half taken up by staff, and ‘overflow’ parking is blocks away, badly lit for single female to walk, mouldy showers and no pool towels, and no one answering reception phone calls coming from rooms!! Well overpriced

The tables in the restaurant were dirty, the sauna was closed, and there was no parking available. In the end, I was double charged, was trying to call multiple times, and there was no answer ,I wrote an email, but there was no response. I still haven't received my money back. Very disappointing experience.

Loved the location, close to everything. Beds were super comfortable. Room is a bit dated but clean and tidy.

Sauna was not working.

Location

Car parking off site was a joke. We booked weeks in advance and got bumped out of the onsite parking due to a football team having priority.

Everything, staff were exceptional. Bar and dining were amazing.

Not much, rooms are getting a bit dated but other than that, bed was comfortable, room easy clean.