Holiday Inn Express & Suites Nashville - Brentwood I-65 by IHG

We arrived late at night as we were passing through on a longer trip. We arrived to our room and opened the door to immediately notice a strong urine odor. The toilet had urine in it. There was a half eaten pizza on the desk. There were dreary clothes from previous guests. Food and trash was all over the floor. It was disgusting. We called the front desk and they informed us we would get a new room. BUT we had to cart all our luggage back down to the desk to get a new room key then cart it all to the new room. They couldn’t just bring us a new room key to the new room. Very inconvenient. The staff never apologized and in fact, kept telling us the room was clean. No one cared and it was terrible customer service. Sharon was the name of the woman at the front desk but we didn’t get the names of the other two males as no one had name tags on. There was never an apology or acknowledgement of what happened or the inconvenience. We were also told they couldn’t reimburse us ANYTHING since we booked through a third party. So, if you’re not smart enough to stay away from this place the at least book directly through through them so you can be reimbursed for how terrible it was There was a buffet breakfast just as you would find at all the other hotels. The food was dried out like it had been sitting since the previous day. Coffee was watered down.

It's a nice hotel, close to restaurants, but very noisy--right next to train tracks.

Great place to stay !

Nice hotel and well placed for our visit to the Adventure Science Center.

Staff was friendly. Room was adequate! Great Location! We come every year and we will stay here again! 👍

Nice place. Our favorite to stay at

This location was close to the interstate very convenient.

We could not stay here because of weather

Everything was very good ,but the trains going by every hour at night, took away from the overall score.

Sttaff was friendly and knowledgeable, breakfast was excellent, fresh coffee each cup was heavenly.