Melbourne Marriott Hotel

Champagne on arrival, staff were very friendly and the upgraded rooms looked great. The breakfast buffet was delicious with the made to order omelettes very tasty. Great location if you are going to the theatre - which we did!

The property enjoys a prime central location, placing guests within convenient walking distance of Melbourne’s vibrant dining scene, retail outlets, and key attractions—an undeniable advantage for both business and leisure travellers.

During my recent stay at Marriott Melbourne, I observed a few areas where the guest experience could be further elevated in alignment with the brand’s five-star positioning. Firstly, access to coffee at unconventional hours was surprisingly limited. After a long-haul journey of nearly 14 hours, I found myself awake at 2–3 am due to jetlag. Unfortunately, there was no provision for coffee in the lobby at night, and room service required an additional delivery fee (A$5) on top of the coffee charge (A$6). For a luxury property of Marriott’s standing, a more seamless solution—such as complimentary lobby coffee and tea facilities available around the clock, would better meet guest expectations. Secondly, the Marriott Bonvoy loyalty program was a deciding factor in my booking choice. However, since the reservation was made via Booking.com, no points were awarded. This creates a disconnect, as frequent travelers may feel compelled to bypass OTAs in favor of direct bookings, potentially impacting distribution partnerships. A model where points are honored regardless of booking channel could significantly enhance loyalty engagement and guest satisfaction. Lastly, the breakfast offering, though of good quality, seemed disproportionately priced at A$47 per person. While the spread was adequate, it did not fully justify the premium price point in comparison with similar five-star properties. Overall, while the property offers comfort and maintains Marriott’s service ethos, addressing these points would further align the guest experience with the expectations of an international five-star brand.

Everything was fabulous! We got a great rate and found the hotel to be up to the trusted Marriott standard.

The staff were very friendly on our arrival, which started the trip off nicely. Location was great.

Nothing

room was clean & quiet

The Reception staff were truly lovely. I had booked 6 rooms for a big family get-together, and so had a lot to do with the staff. The rooms were comfortable, and the location ideal.

There were a few glitches with the billing, some of which I am still sorting out. There was mould in the shower recess.

For a one-day business workshop after the Sydney marathon. The location is in the CBD area, so you can use the free tram in the CBD zone to get to the hotel. It meets my expectations. The ice tea in the lobby is a gerat add-on.

The facility in the shower room is a bit old. I haven't seen such an old-school way to change the temperature for ages. The room has no heating system, so you might feel a bit of cold when you arrive cold in winter.