Melbourne Marriott Hotel

Staff were friendly, and nothing was too much when requesting help. Breakfast food was great selection. Never had to wait for an elevator.

Location was great, nice hotel overall .

Staff interaction was less than desirable. Room was prepaid , but was charged again at check out , very rude desk person " just pay it " so I paid as we were on the way to fly and no time. I then showed I das prepaid , desk lady oh yeah you have paid , we will refund you within 4 weeks .! no apology at all , passive aggressive staff is not a good look. For this reason alone will never return to this hotel or recommend.

This hotel is advertised as a five-star property, but it is nowhere near that standard. The room was extremely dated, tired, and poorly maintained. Upon arrival, the air-conditioning did not work at all. The bathroom floor tiles were visibly dirty, paint was chipped, and the door hinges were badly rusted. Overall, the room felt neglected and in clear need of refurbishment. I went to the front desk to request a proper bathroom cleaning. While housekeeping addressed some areas, others were simply ignored. I also specifically asked that the air-conditioning vents be cleaned, as they were heavily coated with dust and debris. While the AC itself was eventually fixed, the vents were never cleaned. The front desk appeared understaffed, and there was no clear sense of management presence or ownership of the issues. Service felt reactive at best, not proactive or aligned with what you would expect from a hotel claiming five-star status. I’ve stayed at other Marriott properties in Melbourne, including the W, and had excellent experiences. Unfortunately, this stay was a major disappointment. I regret choosing this hotel and will not return. I strongly recommend considering a different Marriott property. This is one of the worst-maintained major hotels I have stayed in.

very good x2

would like the breakfast to open at 6am like most other hotels. getting internet access to the tv was not easy and also logged us out repeatedly to the point we gave up.

Best thing about this hotel was the location, which was easy walking distance to everything from the Queen Vic Market to the Botanical Garden to the MCG to the CBD. There wasn't anything really "wrong" with the property. But we were shocked that it is branded as a Marriott rather than a Courtyard or a Fairfield. Had we expected this level of quality, we wouldn't have been nearly as disappointed in this mostly average stay. To frost the cake, the "executive lounge" was a tiny room semi-divided on one wall from the lobby. Comically small and notably uncomfortable.

The concierge was nice and efficient. The bar tender was very professional. The reception was nice and professional

The breakfast sequence was a mess every day. The staff was obviously not enough trained. The ingredients on the buffet were not protected and submitted to people snizzing and coughing. The coffee machine was breaking every 10 minutes. The staff was running every where without efficiency. The restaurant was understaffed.