Wyndham Garden Kansas City Airport

Breakfast and friendly staff.

TV didn't work in first room assigned, Moved to another room and then the last two days of my stay, the HVAC wasn't working as the outside temps fell into the 30's. First day, I was late to appointments while staff worked on heat. The second and last day of my stay, I had to shower in a cold room in order to make my flight. Not up to our usual Wyndham stays as loyal Wyndham patrons.

The room was clean. The bed was very comfortable. Breakfast staff were very friendly.

The TV was very old and no streaming ability. The program choices were so limited we watched nothing.

Easy parking for Truckers, breakfast was warm and delicious.

The room was stuffy and smelled weird. The carpet was dirty. Microwaves don’t come in the rooms you have to request it or use one in the lobby.

My stay was great. The front desk staff was polite and helpful. The female manager on the other hand was rude and dismissive when I brought up my service animal and how she could not charge a pet fee due to having a service animal. She brought up that Missouri does not count support animals as service animals ands when I informed her that while that may be true, support animals are protected under Federal Law as service animals and she could not charge me a pet fee, she was dismissive of me and told me not to worry about the charges. After checked out and left I saw that she did in fact go ahead and charge me for a pet and more than she even stated at first. When I called to discuss this with her she was "never at the hotel" and when I requested her bosses information I was told that she said she is not allowed to give out her District Managers information and I could email her. I refuse to speak with the site manager any longer as she has been super rude during this whole experience and refuses to help me. I feel very targeted by this manager.

Great nice people

Tv channels