Best Western Plus Kelowna Hotel & Suites

Laute Straße vor dem Zimmer

room and location

That they didn't get my reservation correct and took zero accountability and placed the blame on using a third party booking company

The hotel is well located for restaurants and other shopping needs. The staff were friendly and helpful. The rooms are clean and comfortable, although none of the rooms have comfort height toilets. I would recommend this hotel to anyone.

Initially we were given room 824 but after a few hours, we requested to be moved due to noise from the highway/main road. We were moved to 325 which overlooked the hotel's green space & the room was much quieter although we couldn't use the heat/control system because it was as loud as a freight train. The staff at this hotel are excellent. We appreciated that the hotel also has guest laundry machines. We did not use the spa, fitness centre or pool.

During my daughter's four years of university, I stayed at this hotel a couple of times each year. Out of eight visits, this is the only one where I have to say I didn't enjoy the experience. The shower in the room above or next to ours made a terrible noise, and I think the same happened when we showered. Besides this noise, there was something else in the neighbouring rooms that sounded like a jackhammer on the floor. The neighbours arrived late, and this occurred repeatedly, but I don't know if it was their fault or an issue with the water pipes.

Whole building is puzzle beds very small size

Pricey, extremely rude and unprofessional staff. Refused to answer simple questions regarding room information.