Days Inn by Wyndham KU Lawrence

This hotel was supposed to be a halfway point stop between Texas and our home in Illinois. I have a major neurological condition in my spine which causes me all kinds of issues—difficulty controlling body functions, pain, dizziness, light and sound sensitivity, etc. I’m also wheelchair bound. I reserved an accessible room. We went to check in, and saw that there was only one disabled parking spot and one ramp. The parking spot was occupied by someone without the appropriate plate or placard. I inquired with the desk clerk about how this was policed, and thats when all hell broke loose. The clerk refused to acknowledge why this was so important to me, and proceeded to discuss everything at maximum volume. Somewhere during this mess, the owner of the vehicle in question came out and put up a placard (my son saw this). The clerk yells at us that we can park out back or on the side and that it is “open parking” (this comes in key later). I’m trying to find a resolution, but the clerk just won’t listen to my concerns. Finally, we have our room keys, but I state that I’m going to leave a negative review due to the poor customer service. All hell breaks loose again. The clerk tells us we can go elsewhere, and she’s not going to refund our money if we are going to leave a bad review. This leads to another back and forth for several minutes where I am highly aggravated. I’m being extorted at this point because I won’t get my money back due to the threat of a bad review. Finally, the clerk calls the police to have us removed. We agreed to leave before the police arrived, and attempted to confirm that she was going to withhold the refund. She refused to talk to us. We waited for the police in the parking lot. The officer was sympathetic. He did state, however, that the property would likely want us trespassed. So, just for standing up for accessibility rights, we get ejected and trespassed. We did finally get a refund, however. We e-mailed Wyndham Hotels, who apologized, but stated they were only there for the branding. The hotels are independently owned and operated. I received an e-mail from the owner/general manager who stated that we were rude and argumentative, and that the clerk tried to tell us about a second handicapped parking spot and ramp on the back side of the building (she never stated this was handicapped parking). The general manager was equally dismissive and dodged any accountability. Not worth it.

Good

There is clear water damage above the shower head. The paint is cracking and damp before i even showered. The toilet is not firmly adhered to the wall and jiggles when you sit on it. The power went out while i was packing to leave which was concerning.

Great place

Our stay was clean and comfortable. The breakfast was lacking.

Hotel was dirty blood on pillow

Price was great. Floors left dirt on your feet, and wet bathroom floor left mud. Asked to clean, they did a little I guess, less dirt on feet but still some. Bugs, 1 long bug on sheet. It was a comfortable bed, had a good sleep when wasn't worrying about bugs or cleaning my feet forgot slippers. The managers were very nice and accommodating no problem with them personally. Just mainly floors.

I was not comfortable in my room. I had roaches in my room. Front desk name Ken was ignorant and unprofessional about the situation. I was not given an apology discount or anything.

Front desk would NOT give deposit back, saying I smoked cigarettes in room. Confusing baby formula for ash on the side table. I had to call cops to get my deposit back!! Do NOT recommend

It was quiet and clean