Quality Inn & Suites Longview I-20

It was okay

It had a nice breakfast.

They wouldn’t clean the rooms everyday.

I'm a tiny woman who travels all over for work. Well I don't expect any special treatment but if you see me dragging a great big suitcase you would normally put me on the first floor especially if you have no elevator. Second.. if I go to the front desk and let them know that my room stinks terribly bad and request that housekeeping comes the next day, you would think housekeeping would come and change the sheets and clean it thoroughly? No they did not. His solution was to put me in a room right next door that was just as equally stinky. The rooms were tiny as well as smelled like dirty feet and body odor. You can tell the majority of their business are road crews but if that's the kind of customers you have that you need to clean your hotel rooms thoroughly and maybe not give attitude when a little woman requests something to be done. I will never stay in this facility again

Comfortable, lovely, friendly staff and clean.

Property seems pretty new. Check in was a little slow, and they require a $40 security deposit. Room is clean and in good repair. Would appreciate a luggage rack, we're using a small table and the window seat for suitcases. Like that the floor is tile, not carpet.

Nice and friendly

The lady that checked me and my family was just horrible. I had my elder mother with me. My mom needed to use the restroom during check in, the employee told my mom the they didn’t have a working restroom! Then after getting a room, she gives us one upstairs, that’s when we found out that an hotel that has a second floor doesn’t have an elevator! We had to take the stairs and the staircase was hot as hell!

Disgusting. Didn’t even stay when walked in. And very rude front desk. Will be requesting refund or charging back

If you're looking for hospitality this is not the place! The only reason they were able to keep my business is i booked through a third party and wasnt able to get my money back. The night attendant was espically rude!