Marwell Hotel Winchester South

Location room and view

Heating was not working but I was given a heater. Breakfast selection could be improved. Fruit not very exciting. No yogurts

Clean and comfortable. A ggo d place to stay especially if you're visiting the zoo.

I’m satisfied 😊

Friendly staff but rooms very dated and in need of some TLC

Rooms dated and in need of some TLC Breakfast was ediable but a shame the fruit wasnt fresh and not battered and bruised and poor quality meat for cooked brekfast sadly.

10 minute wait to check in. Low levels of staff who are trying to do too much - hire more people

Room nice, comfortable bed but 2 pillows each rather than 1 would be nice. Not a great deal of choice at breakfast (eg no yogurts) and as we had our dog, couldn't go in the restaurant. We were happy to eat in the bar area but the tables are too low to eat from and ended up having plate on knees.

As above, too low tables in bar area to eat a meal from.

The location close to wedding venue

Before I let rip I should start by saying I was made aware there was work being done on the "leisure facilities, including the swimming pool." However, when we arrived at the hotel it became clear there was much more to it than that. There were work men all over the place, including along the corridor where our room was, crashing and banging and taking things out of rooms presumably to throw in to the skip that was plonked on the woodland grounds we were promised on the website. We had to maneuver ourselves around them to get to our room. There was no mention of this to us on check in and no acknowledgement of any inconvenience. These workmen (and hotel guests) were using the entrance of the hotel as a smoking area, so every time I wanted to go in or out of the hotel I had to fight my way through a fog of smoke. When we got to our room there were only 2 bath towels for 4 people, no tv remote, no mattress protector on bottom bunk - the mattress was old and dirty. Only one pillow each. We were only allowed one room key between 2 adults who would be in separate places and needing to access the room at different times. Upon asking for the missing items the staff member rolled her eyes at my mum. We received some of what we'd asked for but we had to ask her again for the tv remote, and a friend of my mum who was sitting in the lounge overheard her complaining about my mum. During that first evening I witnessed the same female staff member flirting with multiple male guests and the workmen. On the second night, at about 3am the fire alarm went off repeatedly. When I came to reception I wasn't greeted by a reassuring member of staff, but a girl (I'm assuming receptionist) heading out the door on the phone to someone saying "the f**king fire alarm is going off".