Marwell Hotel Winchester South

The room was large and well appointed. The bed was comfortable. The bathroom was clean.

The furnishings were tired.. The toilet flush in the room was barely functioning. The door lock didn't work well and the front lock plate fell off. The staff were generally not well engaged, although not actually unpleasant, just illl trained and lacking interpersonal skills with one or two exceptions. You need to do some training on effective customer service . The breakfast was truly unsatisfactory. The hot buffet was poor. The dishes were not kept filled, so we had to ask for scrambled eggs( which were truly horrible, reconstituted , watery, tasteless rubbish ) hash browns only arrived after we had finished, the sausages were pallid and had pretty much no discernable meat content . The bacon was the only thing worth eating. And the beans were cheap and watery. We had to ask for more bread, the staff, for whatever reason were not on top of keeping the breakfast ingredients topped up. The coffee was drinkable.

Food bad bedding smell

It was fine, but there could have been a little more variety eg crumpets, scotch pancaked, croissants

Confortable et calme (près du Marwell Zoo) Très bon petit déjeuner en self service.

The hotel is very near Marwell Zoo. The hotel is in a forset location

The fact that we booked the hotel in a heat wave and did not realise the pool was being refurbished since January. Could see it was being used as a store room and no work going on in the pool room what so ever. Yes when you look deeper on the web site in small print it says the pool is closed but we witnesed multiple familys with children go through the same dreadful experience of finding out the pool was closed. Our 4 year old son was heartbroken just like many other children and familys. On the day of checking out I returned to my room at 9.30 to find people in my room after putting some bags in the car? My phone charger was missing and my sons toothbrush and toothpaste was also taken. I asked the tresspasers who they were and they told me they were staff come to clean the room? I had not even checked out! I did have a new bucket in my room also which I had used to fill with water after buying my son a paddling pool and putting it outside our room in the grounds of the Marwell Hotel to cool him down after our long walk around Marwell Zoo. The bucket was never returned? I headed straight to reception in shock that my privacy had been violated and items in my room taken. The receptionist explained the staff should have waited until I had checked out,and went off and then came back with our personal possesions. I witnessed two workman put up a long ladder up against the roof of the hotel to fix a fault on it. One workman climbed up the double ladder to the roof and thenwalked up the roof the the top ridge line where the chimney was whilst the other shouted instructions from the ground. My son was playing nearby and I quickly called him incase materials or God forbid the man fell off the roof. No scaffolding was used or hook over ladders used to scale the roof in compliance with Health & Safety Regulations. These workman put themselves and the customers of the hotel at risk from there unsafe working practises What a dreadful experience to go through.

Hotel was located in a excellent location and the room was very spacious

Food was a disappointment, most of the menu was unavailable and breakfast wasn't great. and swimming pool close for maintenance.

Peaceful hotel set in the woodland beside the zoo. Great location for visiting other surrounding attractions. Hotel was clean and staff were friendly.

We only saw 3 hotel staff at any given time who all seemed to be alternating positions between the front desk, the bar and the restaurant and kitchen, often took over 5 minutes to find a staff member. The food in the restaurant for dinner was not of a good standard and not worth the money paid. Sadly the breakfast offerings were poor too, not of good quality and often not replenished until you asked, more than once.