UNA Hotels Capotaormina

Localização, comodidade das vans que levam ao centro da Taormina, praia particular

Alguns funcionários da recepção não eram tao amigáveis e nao deram o late check out de apenas uma hora a mais. O check eh ate as 12h eu pedi ate as 13 apenas

La ubicación del hotel

Mi habitación esta justo frente donde las mucamas guardaban todo para limpiar las habitaciones , mucho ruido y no se podía descansar. Realize una reserva en la mesa 34 para cenar y no fue respetada.

Cave walk to the pool

No air conditioning despite us booking an a/c room. Told they don’t switch on the a/c until the summer months. You had to iron in one specific room near the breakfast area:

The views are breathtaking and are the main reason this hotel receives any positive score from me. The location, private beach, and pool area are truly beautiful and make for a unique setting in Taormina.

almost everything else fell short of expectations for a hotel charging €600+ per night. The rooms are very old, outdated, and in need of renovation. While we could overlook this because of the incredible views, the overall value for money is difficult to justify. What ultimately ruined our experience was the way we were treated by hotel management. We invited friends to join us during the day and were never informed during booking or check-in that any special authorization was required for visitors. Instead of politely explaining the policy, management approached the situation with suspicion and accusations, making our guests feel unwelcome. The most upsetting part was the treatment of my pregnant wife, who was repeatedly questioned about whether she was a hotel guest despite being a registered guest staying at the hotel. She was publicly embarrassed in front of our friends and other guests, which left her extremely upset. I fully respect a hotel’s right to enforce its rules, but I do not believe paying guests should be treated in this manner. The lack of communication regarding the policy and the way the situation was handled completely overshadowed what should have been a special trip. For the price paid, I expected much better hospitality and professionalism.

Beleza e conforto

nada

Location is perfect

Rooms and halls were oldish

Le cadre, la piscine et ses aménagements dans la roche, son buffet du petit déjeuner et ses équipements sportifs

La déco de la chambre, désuète style année 90. Cela mériterait une petite rénovation 😉 tant au niveau de la deco que du mobilier et des salles de bains

The location was superb . Loved the Pool area and the beach but did need beach shoes as stoney. They upgraded us which was fabulous Stafff were all good and service was great couldn’t fault them. Would return there Shuttle to Toramina was very useful too

In the bedroom the TV was put in front of the only mirror . The TV should be wall mounted where it is and one or two mirrors put in alcove above other table and maybe one on wall down by side of bed. Women need mirrors !! There was not one either in the dressing room The bathroom was ok but dark looking in mirror there fir makeup We were on the fourth floor That’s about it