American Inn-Sealy

No hay me was for the check in. I had to go to another hotel. What is the solution for this?

I paid upfront and when I got there they didn’t opened the door but they had a window with a door bell for customer service and they didn’t respond. I had to go get another room for my wife and I at 1 in the morning. One of your customer service workers said that I wouldn’t get a refund since I didn’t show up before 12 they considered as cancelled. I wouldn’t mind if it was pay later and didn’t show up but I paid before they need to respect my money and my room cause it was paid in full. Expedia since I got this room under your page I make you responsible for my bad experience. So I’m expecting you refund me ASAP

I checked in for me one night booking and the key didn’t work. While I was attempting to enter the room I notice sketchy activity, one of the guests was cursing and very aggressive, several curse words written in side walks and it looked more like a place people live in that can’t afford an apartment than a hotel. Like they had far too much personal stuff there. I did not feel safe and will definitely not return.

The restroom was a bit dirty and the toilet wouldnt flush.

The room bad smell, dirty coffee pot, very dirty toilet If the hotel staff made an effort, the service would be better.

We stayed during the extreme weather/snow in Texas. We had power outage at home & no water. There was no breakfast served during my entire 5 days accommodation. Built in Heater is not working inside my room during the freezing temperature outside. I was given a portable heater. The portable heater sometimes cause loss of power in my room. At first I thought it was the blackout schedule from one area to another as we lost power for some periods. Later I was informed that I can’t use the microwave & the heater at the same time because they can be grounded. Staff has to check the breaker 3 times in consecutive days. No housekeeping came to clean the room. I guess they will only send housekeeper after check out. I requested for towels & they gave me. Walking distance to fast food restaurants, never had problem buying food during the freezing winter days. Checking in wasn’t easy, at first they said that there’s no room available but I mentioned to staff that I booked online& it says available & enter my account to pay. She said my payment wasn’t process online, but later she finally gave me a room to stay. Lobby was crowding due to increasing number of people looking for accommodation due to winter storm. My overall stay was Ok. At least I have place to stay with continuous water supply.

Floor in room was laminate and was greasy for not having any other words was very slippery. Sheets on bed were so thin you could see mattress and there were stains on the sheets. Bed was lumpy and uncomfortable. Left after about 15 minutes because I would not stay there. Better to loose the $75.00 than stay there

Clerk was not the friendliest upon arrival. Phone in room did not work at all.

Check in time was at 12pm. We were there about 11:40am and the room wasn’t ready. We waited in the parking lot in the car with 3 kids after driving several hours. At 1:25pm the room still wasn’t ready and the front desk didn’t know when it would be ready. I had to track the manager down to a room and ask for sheets and said I would leave the trash and old bedding by the door because my kids couldn’t sit in the car any longer. The manager gave them to me and that was it. The staff never came and offered to clean the room or to see if we needed anything. I had to go ask for trash bags after taking out the previous persons trash. We refused to stay another night as we had booked two nights. We stayed the first and went to check out at 7am mind you check out is at 11am. We asked for a refund for the second night and they refused. Really they should have given all of our money back. Horrible service. They got a free night out of us and all we got was a dirty room not even made available at check in time.

I'm only giving it one star because I had to in order to write this review. We arrived late. Check in was easy and the person at the desk was nice. We had been traveling the state of Texas looking at colleges and just needed a quick place for my daughter and I (mom) to sleep. Yes, two women traveling the state of Texas so safety is critical - keep this in mind...We parked the car and started to unload when my 17 year old daughter pointed out that a naked man was watching us through the window. We continued to unload and carry our luggage upstairs stepping over dirty old wet socks. We got to our room where furniture was stacked out on the walkway. We got inside and needed to use the restroom immediately. There was what appeared to be blood or feces smeared all over the back of the bathroom door. We needed to get out. A fight broke out in the hallway - yelling and door pounding. We waited for that to end and bolted for the car while being chased by a dog!! It was CRAZY! Do NOT stay at this motel. We stayed at a few motels on our trip and they were great. This was the exact opposite - frightening.