SureStay Plus Hotel by Best Western Reno Airport

Close to my event, and friendly atmosphere

I like that they allowed Capone my dog to stay with us

I feel like it was kind of rundown and it had a smell

Great location, quiet rooms even though it was next to freeway and airport. House keepers were very friendly and helpful. Beautiful lobby

The restaurant was horrible! We ordered 3 hamburgers and chicken strips. We waited a hour for the food. We only received 2 hamburgers and one was on a hard dried up broken bagel. They ran out of buns. They said they wouldn’t charge for that one. But the hamburger patties were ice cold. Completely un edible. In my opinion on the whole meal, should’ve been free shorted us a burger waited an hour. Ice cold burgers tiny bits for fries. Anyway, we only paid for the chicken strips which were edible but not very good. We were hungry and we weren’t gonna wait another hour for another cold burger to come out. Anyway, I understand the hotel does not own the restaurant, but that was just a worse meal I’ve ever been served.

Room was clean.

1) It took 20 minutes to check in because they couldn't find our reservation. 2) When they finally checked us in, they sent us to a room already occupied. 3) The next morning after breakfast we came back and our room cards didn't work. 4) After being out all day when we came home at night the access card didn't work at the backdoor. 5) After fixing our access card, it again didn't work the next morning forcing me to walk all the way around the hotel and enter the front while trying to load my luggage back in the car. It was one problem after another. This is inexcusable.

Driving through town, stayed one night because it was close to the freeway on the south side of town. Smells like curry, and most of the ice machines are broken. Carpet is ripped and buckled, several areas under construction. Front desk wasn't necessarily rude, but it was little more than hello/goodbye.

It was cheap. Shower pressure was good.

Run down. Smells. The mattress caves in.