Best Western Crown Inn & Suites - Batavia

The location was good for us. The lady at the front desk was helpful. Coffee was available all day. The bed was clean.

The room was not clean. The carpet was dirty, the mirrors were dirty, full of fingerprints. The shower was full of mold, which we didn't see until the next morning when we used it. Not what we expected from a Best Western!! Wish I would have taken pictures!

Just the location

The room smelled really musty, beds were stained with dried blood, sheets were dirty and had pubes on it, floors and blankets were dampish. Got sick from the musty smell of the room. Over all a really bad experience. Not to mention they didnt have clean towels when asked for some.

Because of calmness and staff. Lisa was in the reception and was really nice and accomodating.

None

Great service

Our stay was okay but surprised no hair dryer or toiletries in room. The receptionists were very pleasant & graciously let us put some ice packs in a downstairs freezer for the night.

Room 104, strong chemical smell when we walked in. Maybe rug or upholstery cleaner. Bathroom fan was literally seized up. Loud squeal when turned on. Couch had 3 noticeable stains on it. Staff were efficient and pleasant to deal with.

Bad odor/dust from AC, shower floor dirty and full of hair, empty soap bottle, heavy dust/moist smell from carpet, needed ac but couldn’t use because of dust. Fridge door don’t seal close. Room dingy/MOLD!!

Hotel itself was just fine. But being woken up at 5:30 each morning to slamming doors and people stomping upstairs was not what I expected. Also stomping at 11 at night was annoying when we were trying to sleep. Doors are all loud. Breakfast was good the first day, second day we ate elsewhere. Pool was nice for the kids. No hot tub as pictured on their site. Disappointing for the adults. Overall, I would stay again on the top floor and as far away from other people as possible.