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7.2 / 10 Guest Rating

Krystal Ixtapa All Inclusive

Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880, Ixtapa, MX

Krystal Ixtapa All Inclusive - main view

About the Property

Luxurious Spa Services - Indulge in massages, body treatments, and facials at our exquisite spa.

Exciting Recreational Activities - Enjoy our outdoor pool, waterslide, fitness center, and arcade/game room for endless fun.

Deluxe Dining Options - Explore 3 exceptional restaurants, poolside bar, and 2 bars/lounges for a culinary journey.

Escape to Krystal Ixtapa with optional All Inclusive, a beachfront paradise just minutes away from El Palmar Beach and Delfiniti. Your dream vacation awaits!

Facilities & Amenities

Meeting rooms
Full-service spa
Fitness facilities
Parasailing nearby
Arcade/game room
Swimming pool
24-hour front desk
Garden
Luggage storage
Concierge service

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Pool access available from 9 AM to 8 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions.

Check Room Availability

1 night · 2 adults

Available Rooms

Standard Room, Sea View - Photo 1
Standard Room, Sea View - Photo 2
Standard Room, Sea View - Photo 3
Standard Room, Sea View - Photo 4
Standard Room, Sea View - Photo 5
Standard Room, Sea View - Photo 6
Standard Room, Sea View - Photo 7
Standard Room, Sea View - Photo 8
1/8

Standard Room, Sea View

2 Double Beds365-sq-foot room, balcony with sea views Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Standard Ocean View

Non-refundable
All Inclusive
20% OFF$235.63

$188.5

Includes taxes & fees
Superior Room, Sea View - Photo 1
Superior Room, Sea View - Photo 2
Superior Room, Sea View - Photo 3
Superior Room, Sea View - Photo 4
Superior Room, Sea View - Photo 5
Superior Room, Sea View - Photo 6
Superior Room, Sea View - Photo 7
Superior Room, Sea View - Photo 8
Superior Room, Sea View - Photo 9
1/9

Superior Room, Sea View

2 Double Beds365-sq-foot room, balcony with sea views Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Double Superior Ocean View

Non-refundable
All Inclusive
20% OFF$266.26

$213.01

Includes taxes & fees
Standard Non-Refundable Room - Photo 1
Standard Non-Refundable Room - Photo 2
Standard Non-Refundable Room - Photo 3
Standard Non-Refundable Room - Photo 4
Standard Non-Refundable Room - Photo 5
Standard Non-Refundable Room - Photo 6
Standard Non-Refundable Room - Photo 7
1/7

Standard Non-Refundable Room

2 Double Beds365-sq-foot room with a balcony Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Standard Non-Refundable*

Non-refundable
All Inclusive
20% OFF$191.41

$153.13

Includes taxes & fees
King Ocean View - Photo 1
King Ocean View - Photo 2
King Ocean View - Photo 3
King Ocean View - Photo 4
King Ocean View - Photo 5
King Ocean View - Photo 6
King Ocean View - Photo 7
King Ocean View - Photo 8
1/8

King Ocean View

1 King Bed365-sq-foot room, balcony with ocean views Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Standard Ocean View King

Non-refundable
All Inclusive
20% OFF$226.45

$181.16

Includes taxes & fees
Standard Room, 1 King Bed, Garden View - Photo 1
Standard Room, 1 King Bed, Garden View - Photo 2
Standard Room, 1 King Bed, Garden View - Photo 3
Standard Room, 1 King Bed, Garden View - Photo 4
Standard Room, 1 King Bed, Garden View - Photo 5
1/5

Standard Room, 1 King Bed, Garden View

1 King Bed365-sq-foot room, balcony with garden views Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Standard Garden or Pool View King*

Non-refundable
All Inclusive
20% OFF$204.01

$163.21

Includes taxes & fees
Superior Room, 1 King Bed, Sea View - Photo 1
Superior Room, 1 King Bed, Sea View - Photo 2
Superior Room, 1 King Bed, Sea View - Photo 3
Superior Room, 1 King Bed, Sea View - Photo 4
Superior Room, 1 King Bed, Sea View - Photo 5
Superior Room, 1 King Bed, Sea View - Photo 6
Superior Room, 1 King Bed, Sea View - Photo 7
Superior Room, 1 King Bed, Sea View - Photo 8
Superior Room, 1 King Bed, Sea View - Photo 9
1/9

Superior Room, 1 King Bed, Sea View

1 King Bed365-sq-foot room, balcony with sea views Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Superior Ocean View King

Non-refundable
All Inclusive
20% OFF$239.71

$191.77

Includes taxes & fees
Standard Room, Garden View - Photo 1
Standard Room, Garden View - Photo 2
Standard Room, Garden View - Photo 3
Standard Room, Garden View - Photo 4
Standard Room, Garden View - Photo 5
1/5

Standard Room, Garden View

2 Double Beds365-sq-foot room, balcony with garden views Entertainment - 27-inch TV with cable channelsFood & Drink - Room service (limited)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Climate-controlled air conditioning, daily housekeeping, and heatingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVHair dryerDeskPrivate bathroom

Standard Garden or Pool View

Non-refundable
All Inclusive
20% OFF$217.26

$173.81

Includes taxes & fees

Guest Reviews

7.2
Very Good109 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the delicious food.

Categories

Cleanliness7.4
Service7.9
Location8.0
Room Quality6.4
Amenities6.9
Value for Money6.4
Food and Beverage7.9
Overall Experience6.6

Select topics to read reviews

D
Diana Laura
Verified booking
family
Standard Room
Stayed in Sep 23, 2025

"Exceptional"

10.0

Personal amable y servicial, comida rica, instalaciones cómodas y muchos beneficios por reservar por Expedia

Helpful?
E
Eva
Verified booking
family
Standard Room
Stayed in Jun 27, 2025

"Good"

2.0

The check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady.

Helpful?
M
Monica
Verified booking
family
Standard Room
Stayed in Jun 23, 2025

"Good"

2.0

HORRIBLE. Don’t bother wasting your money here, rooms are outdated. No fridge according to the staff it was due too “covid” then we were told another story that it was because they wanted to control the medication that was entering the property. WEIRD FOR THAT EXPLANATION. Oh don’t get me start the food was horrible and I’ve traveled to other hotels which their food was amazing compared to here. LEAKS EVERYWHERE. Not work elevators. Poor management. Everything was horrible worse week of my life. If I can get my money back that would be amazing. Because what was a coupon going to fix anything?!?! JOKE RESORT.

Helpful?
C
Cesar
Verified booking
family
Standard Room
Stayed in Jun 22, 2025

"Good"

2.0

Very disappointed with hotel. Rooms were dirty and in desperate need of renovation. No mini fridge in room and they only provided 2 room temperature water bottles per day. Food options were not good. This hotel was far below the experiences we have had at several other beach city hotels in Mexico. Elevators are horrible. At one point we had to wait almost 30 min for an elevator due to 2 of the 3 elevators being out of order. Will definitely not come back to this hotel.

Helpful?
K
Kimberly
Verified booking
family_with_children
Standard Room
Stayed in Jun 22, 2025

"Good"

2.0

This was hands down one of the worst resort experiences I’ve ever had. Krystal Ixtapa should not be calling itself an all-inclusive resort – it's more like an all-inclusive disaster. Let’s start with the food. It was nasty – and not just poorly made, but downright unsafe. Birds were literally eating out of the buffet trays, and the staff did nothing to stop it. They just let guests keep eating from the same food, no replacements, no hygiene. Most dishes were either cold when they were supposed to be hot, or sitting at the wrong temperature for hours. Totally unacceptable. The entire place smelled like mold, like it hadn’t been deep cleaned in years. The rooms were disgusting – my supposedly “clean” sheets had makeup stains, the floor was visibly dirty, and the air vents were caked with dust and filth. The doors were chipped, broken, and looked like they hadn’t been maintained in decades. The mirror in my room was cracked and rusting, and get this: there was no refrigerator in the room at all. In an all-inclusive resort, that's a basic expectation. The blankets were so rough, they felt like the kind of sponge you'd use to scrub a greasy pan. Totally uncomfortable. There were puddles of water inside the resort – yes, inside – including in our room. Leaks everywhere. They even had a broken conditioner dispenser that never got fixed during our entire stay. Just left broken, like no one cared. Krystal Ixtapa is not worth the money or the risk. Spend your vacation somewhere else.

Helpful?
B
Beatriz A
Verified booking
family
Standard Room
Stayed in Jun 21, 2025

"Good"

2.0

The only good thing about this resort is the ocean view. Other than that, everything was bad. Room was not cleaned properly. Found strands of eye lashes on bed and floor as well as random stains and previous water damage patches. Shower drain was clogged. Room does not have a mini fridge and they only provide 2 small bottles of room temperature water. Service from staff was not good at all. Would definitely not return to this resort.

Helpful?
M
Mario
Verified booking
family_with_children
Standard Room
Stayed in Jun 11, 2025

"Excellent"

8.0

Everything was good except the elevator they have 3 but only working 1 and those doesn't have AC

Helpful?
O
Oscar
Verified booking
Standard Room
Stayed in Apr 26, 2025

"Exceptional"

10.0

Food

Helpful?
J
Jesus
Verified booking
family
Standard Room
Stayed in Apr 4, 2025

"Exceptional"

10.0

Really nice place to stay.

Helpful?
R
Rosario
Verified booking
partner
Standard Room
Stayed in Mar 28, 2025

"Excellent"

8.0

The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends.

Helpful?